Customer Service Representative (Remote)

7Seventy Recruiting; United States; On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

PTO 20 days

11 holidays

Medical/Dental/Vision/Life

FSA

401(k) match 6%

Job summary

7Seventy Recruiting is seeking a Customer Service Representative to provide responsive support across phone, live chat, email, and other channels. You will handle inbound inquiries, assist with registrations and LMS navigation, and document interactions to ensure a smooth customer experience.

Role requires 1-2 years of customer service experience, strong communication skills, and the ability to work across multiple systems.

Qualifications

• 1-2 years of customer service experience in a contact center or service-focused role.
• Strong verbal and written communication skills for customer channels.
• Education requirement: High school diploma or GED.
• Preferred: bilingual English/Spanish proficiency.

Responsibilities

• Respond to inbound inquiries via phone, chat, email, and other channels while managing multiple conversations.
• Troubleshoot problems and resolve inquiries using approved processes and resources.
• Explain program information, schedules, registrations, and LMS navigation clearly.
• Apply active listening, empathy, and professional service to minimize escalations.
• Assist with registrations, payments, and navigating digital learning resources.
• Maintain accurate documentation of interactions across systems.

Skills

Verbal communication

Written communication

Active listening

Empathy

Problem solving

Critical thinking

Education

High school diploma or GED

Tools

Learning Management System (LMS)

Multiple computer systems

Web-based applications

Job description

Experience: 1-2 years of customer service experience

Core Areas: Multichannel Customer Support, Inbound and Outbound Customer Communications, Issue Resolution, Customer Account Management, Learning Management Systems (LMS), Payment Processing, PII/PCI Compliance, Customer Data Management

Compensation: $19.75/hour for English-only representatives; $20.75/hour for bilingual English/Spanish representatives.

About the Role

The Customer Service Representative provides responsive, accurate customer support through phone, live chat, email, and online communication channels. This position handles inbound inquiries, conducts outbound follow-ups, resolves account and registration issues, and helps customers navigate programs, schedules, and digital learning resources. Responsibilities include managing multiple customer conversations, documenting interactions, and delivering professional service that supports effective issue resolution and a positive customer experience.

The role requires working across multiple business applications and learning management systems (LMS) to maintain customer records, troubleshoot technical access issues, and process secure transactions. Representatives use established procedures, reference materials, and active listening techniques to resolve concerns, minimize escalations, and identify recurring service problems. The position also contributes to internal documentation, operational improvements, and projects supporting customer service quality.

What You'll Do

Customer Support & Issue Resolution

• Respond to inbound customer inquiries through phone, chat, email, and other communication channels while managing multiple conversations when needed.
• Research customer questions, troubleshoot problems, and resolve inquiries using established interaction flows, job aids, reference materials, and program training.
• Explain program information, schedules, registration procedures, and eLearning platform navigation clearly and accurately.
• Apply active listening, empathy, and professional customer service techniques to manage difficult interactions, address concerns, and reduce unnecessary escalations.
• Make outbound customer calls and follow up on messages to answer questions, complete registrations, and resolve account-related issues.
• Guide customers toward available self-service tools and digital resources to improve accessibility and support a positive customer experience.

Systems, Data Accuracy & Transaction Processing

• Enter, retrieve, verify, and update customer information across multiple business systems and learning management systems (LMS).
• Maintain clear, accurate, and concise documentation of customer interactions in accordance with internal service quality standards.
• Process routine customer transactions, including live credit card payments, while following applicable personally identifiable information (PII) and Payment Card Industry (PCI) security requirements.
• Provide technical assistance to LMS users by troubleshooting access codes, password resets, account lockouts, and other account access issues.
• Process certificate reprint requests and assist customers with related learning platform services.
• Handle returned mail promptly and update customer account records to maintain data accuracy and help reduce operational costs.

Collaboration, Quality & Continuous Improvement

• Recognize recurring or widespread customer service concerns and escal relevant issues to management for timely resolution.
• Contribute to the creation, revision, and maintenance of internal customer service resources, reference materials, and job aids.
• Support assigned projects and operational improvement activities intended to increase efficiency and enhance the customer experience.
• Complete additional related responsibilities that support customer operations, service quality, and team objectives.

Qualifications

Required Experience

• 1-2 years of customer service experience in a contact center, service-oriented environment, or a comparable position involving direct customer interaction.

Required Skills

• Strong verbal and written communication skills, including the ability to provide clear, accurate, and professional information through customer service channels.
• Ability to understand customer concerns, apply active listening and empathy, and maintain professionalism when handling challenging situations.
• Effective problem-solving and critical-thinking skills, including the ability to evaluate information, identify appropriate solutions, and make sound decisions within established guidelines.

Education & Certifications

• High school diploma or equivalent (GED) required.

Preferred Qualifications

• Experience working with multiple computer systems, web-based applications, or learning management systems (LMS).
• Experience handling customer communications through phone, live chat, and email in a fast-paced service environment.
• Previous experience processing secure customer transactions or working with sensitive information subject to PII or PCI requirements.
• Bilingual proficiency in English and Spanish is preferred.
• At least 20 days of paid time off accrued during the first year.
• 11 paid holidays.
• Comprehensive medical, dental, vision, and life insurance coverage.
• Flexible spending accounts for medical and dependent care expenses.
• 403(b) and Roth 403(b) retirement plans with an employer match of up to 6%.