Livestock Technology Support Specialist (Remote)

MSD Malaysia; Rahway (NJ); Remote; USD 77,000 - 123,000; Full time

Job summary

A leading company in animal health is seeking a Livestock Technology Support Specialist. This remote role focuses on providing exceptional customer support and training for their technology portfolio, ensuring customer satisfaction and success in the livestock industry.

Benefits

Bonus eligibility

Health care benefits

Retirement benefits

Paid holidays

Vacation

Sick days

Qualifications

• Bachelor’s degree in agriculture or 2 years relevant experience.
• Proven experience in the cattle industry.

Responsibilities

• Serve as the primary point of contact for customers.
• Conduct basic virtual training sessions with new customers.
• Build and maintain strong relationships with customers.

Skills

Communication

Customer Service

Problem Solving

Adaptability

Education

Bachelor’s degree in agriculture

Animal Science

Dairy Science

Tools

Herd Management software

Job description

Livestock Technology Support Specialist (Remote) page is loaded

Livestock Technology Support Specialist (Remote)

Apply remote type Remote locations USA - REMOTE - REMOTE time type Full time posted on Posted 2 Days Ago time left to apply End Date: May 19, 2025 (11 hours left to apply) job requisition id R349476

Job Description

At our company's Animal Health, our mission is to revolutionize the livestock industry through cutting-edge technology and exceptional customer service. We provide producers and employees with a comprehensive technology portfolio that helps optimize operations, improve productivity, and enhance animal welfare. As the leading provider in the industry, we are committed to delivering superior solutions and empowering producers worldwide.
As the largest provider of animal identification technology, we meet growing customer needs by providing over 500 million tags for identifying, tracking, and monitoring animals every year and we monitor over 5.5 million head daily, which allows access to real-time, actionable data and insights to help improve or enhance animal management and health outcomes.

Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Livestock Technology Support Specialist. In this role, you will be the first line of contact for our valued customers, providing them with excellent service and support over the phone. You will play a crucial role in ensuring our customers have a seamless experience with our technology portfolio and are able to derive maximum value from it. This position requires a strong understanding of the beef and dairy business, excellent communication skills, and the ability to provide patient and effective training.
In this fully remote position, the ideal candidate will work closely with customers, the technical solutions support team, and the sales team to ensure customer user experience and satisfaction with SenseHub technology products.

Key Responsibilities:

• Serve as the primary point of contact for customers, responding to initial inquiries, and providing timely and accurate support.

• Conduct basic virtual training sessions with new customers, ensuring they have a thorough understanding of our technology portfolio and how to utilize it effectively.

• Monitor customer progress and address any challenges or issues that arise promptly and professionally.

• Build and maintain strong relationships with customers, offering ongoing virtual support and guidance to maximize their satisfaction.

• Stay up to date with industry trends, advancements, and best practices to provide valuable insights and recommendations to customers.

• Act as an ambassador for our company, promoting our technology portfolio and showcasing the value it brings to the livestock industry.

Requirements:

• Bachelor’s degree in agriculture, Animal Science, Dairy Science, or a related field is preferred or at least 2 years of relevant work experience.

• Herd Management software experience (DairyComp, Bovisync, PC Dart, Micro, AHI, CattleMax, etc.).

• Proven experience working in the cattle industry, with a strong understanding of practices and challenges.

• Excellent communication skills, with the ability to effectively communicate technical concepts to non-technical individuals.

• Highly patient and customer-oriented, with a strong commitment to ensuring customer success.

• Exceptional problem-solving abilities, with a proactive and solution-oriented mindset.

• Strong organizational skills, with the ability to multitask and prioritize responsibilities.

• Proficiency in using technology, including software applications and monitoring systems.

• Ability to work independently and collaboratively in a fast-paced team environment.

• Positive attitude, enthusiasm, and a passion for driving positive change in the livestock industry.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected US salary range:

$77,700.00 - $122,300.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here .

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Remote

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

n/a

Required Skills:

Account Management, Account Management, Adaptability, Animal Husbandry, Animal Science, Animal Welfare, Beef Cattle Management, Business, Communication, Consumer Relations, Customer Engagement, Customer Experience Management, Customer Handling, Customer Relationship Management (CRM), Customer Service, Dairy Science, Field Sales Support, Information Technology Trends, International Travel Arrangements, Knowledge Gathering, Lead Generation, Livestock Management, Order Processing, Relationship Building, Sales Goal Achievement {+ 3 more}

Preferred Skills:

Job Posting End Date:

05/19/2025

*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.