Enterprise Customer Support Specialist (Remote, Europe Full Time Contract) Greater London Area

Perplexity AI Inc.; Bridgewater Township (NJ); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in AI technology is looking for an experienced Enterprise Customer Support Specialist to provide exceptional support for their Enterprise Pro offer. The role involves technical support across U.S. and E.U. markets, ensuring compliance with security regulations, and enhancing customer satisfaction. Ideal candidates will have a strong background in B2B support and knowledge of E.U. security standards. Join a rapidly growing team and help innovate in the AI space.

Qualifications

• Minimum of 2 years experience in B2B enterprise customer support.
• Knowledge of E.U.-specific security standards and GDPR compliance.

Responsibilities

• Provide technical support to enterprise customers across U.S. and E.U. markets.
• Collaborate with support leadership to enhance the Enterprise Pro offering.
• Monitor key support metrics such as response times and customer satisfaction.

Skills

Communication

B2B Support

Technical Support

Tools

Intercom

Zendesk

Job description

Enterprise Customer Support Specialist (Remote, Europe Full Time Contract)

Location: Greater London Area

Description: We are seeking an experienced Enterprise Customer Support Specialist to join our team and provide exceptional support for our Enterprise Pro offer at Perplexity. The ideal candidate will have a strong background in supporting enterprise-level B2B products and a solid understanding of both U.S. and E.U. security requirements.

Responsibilities

1. Provide technical support to enterprise customers across both U.S. and E.U. markets, solving complex issues and advising on product usage.
2. Collaborate with support leadership and product teams to address customer needs and enhance our Enterprise Pro offering.
3. Maintain expertise in Perplexity Enterprise features, including AI models and cloud integrations.
4. Create and update support documentation, FAQs, and troubleshooting guides for enterprise clients.
5. Monitor and report key support metrics such as response times and customer satisfaction levels.
6. Ensure compliance with security requirements specific to E.U. regulations and data protection standards.
7. Assist enterprise clients across various industries with their unique use cases.

Qualifications

• Minimum of 2 years experience in B2B enterprise customer support, supporting European markets.
• Knowledge of E.U.-specific security standards, localization practices, and GDPR compliance.
• Understanding of AI products with the ability to explain technical concepts to non-technical audiences.
• Excellent communication skills in English and additional languages such as Spanish, French, or German.
• Experience with customer support platforms like Intercom or Zendesk.
• Proven track record of delivering high customer satisfaction in fast-paced environments.
• Technical familiarity with enterprise software; engineering background not required.

Bonus Skills

• Knowledge of SSO implementations and API integrations.
• Experience supporting AI or search products.
• Familiarity with enterprise cloud storage services.

Company Overview

At Perplexity, we've experienced tremendous growth since launching the world's first fully functional conversational answer engine in 2022. Our platform now handles around 20 million questions daily, with enterprise clients including Nvidia, the Cleveland Cavaliers, Bridgewater, and Zoom.

Supported by prominent investors like IVP, NEA, Jeff Bezos, NVIDIA, Databricks, Bessemer Venture Partners, and many others, we have seen our team grow nearly 300% in 2024. Join us as we continue to innovate and expand.

Application Process

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