Salesforce Marketing Cloud Support Lead - Remote

The Dignify Solutions, LLC; Clinton (NJ); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading company in IT Services is seeking a Mid-Senior level professional to manage Salesforce platform support and email marketing automation. The role involves collaborating with marketing teams, ensuring quality assurance, and integrating various APIs. Ideal candidates will have strong Salesforce and JavaScript skills.

Qualifications

• Hands-on experience in email marketing automation and campaign management.
• Experience with project management, quality assurance, and client support.

Responsibilities

• Handle L2 Production Support for Salesforce Platform.
• Integrate with SOAP/REST or Mulesoft API.
• Manage Email Marketing Automation and Campaigns.

Skills

Salesforce

JavaScript

Apex

Lightning

SOAP/REST

Job description

Job Description

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Responsibilities:

• Handle L2 Production Support for Salesforce Platform.
• Integrate with SOAP/REST or Mulesoft API.
• Understand Salesforce Customizations using Apex, Lightning Aura, Lightning Web Components.
• Manage Email Marketing Automation and Campaigns, including creating Lists, Data Extensions, and Automations.
• Collaborate with marketing teams and clients on campaign planning and execution.
• Ensure quality assurance, reporting, and client support operations.

Technical Skills:

• Experience with Salesforce, including Apex, Lightning, and integrations.
• Strong JavaScript skills and understanding of Aura framework.
• Experience with XML & JSON Web Services (SOAP/REST).
• Experience with data loaders, web services, middleware, and enterprise integration technologies.
• Knowledge of Sales/Service Cloud is a plus.

Experience:

• Hands-on experience in email marketing automation and campaign management.
• Involvement in email campaign planning with marketers and clients.
• Experience with project management, quality assurance, and client support.

Additional Details:

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industry: IT Services and IT Consulting