LiveOps Lead - Elevate Corporate Catering Support

DoorDash, Inc.; Chicago (IL); On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

401(k) match

Paid parental leave

Wellness benefits

Commuter benefits

Paid time off

Job summary

DoorDash, Inc. is seeking a LiveOps team member to support high-value catering orders and keep operations running smoothly for customers, merchants, and dashers. You will execute SOPs, utilize internal tools, and help incubate new initiatives within DoorDash for Business.

Ideal candidates bring 2+ years of customer support or operations experience, strong prioritization skills, and the ability to adapt to changing priorities while maintaining quality and attention to detail.

Qualifications

• 2+ years of experience in customer support, operations, or account management.
• Comfort with varying levels of ambiguity and changing priorities.
• Attention to detail and commitment to quality.

Responsibilities

• Triage customer issues, assess urgency, and prioritize tasks.
• Use internal and external tools to fulfill SOP requirements.
• Proactively contact Customers, Merchants, and Dashers to resolve issues.
• Create documentation to support experiments and process improvements.
• Support new operational processes and pilots.
• Identify trends and surface opportunities for improvements across catering.

Skills

Customer support

Operations

Account management

Mac

G-Suite

Slack

Tools

MacOS

Slack

Job description

DoorDash, Inc. is seeking a LiveOps team member to support high-value catering orders and keep operations running smoothly for customers, merchants, and dashers. You will execute SOPs, utilize internal tools, and help incubate new initiatives within DoorDash for Business.

Ideal candidates bring 2+ years of customer support or operations experience, strong prioritization skills, and the ability to adapt to changing priorities while maintaining quality and attention to detail.