Elite Catering Concierge — End-to-End Event Orders

DoorDash; New York (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

DoorDash for Business is expanding a dedicated Catering Concierge service, and we are seeking a Catering Concierge Specialist to be the primary contact for our highest-touch catering customers. You will translate event details—headcount, budget, dietary needs, and occasion—into curated menus and coordinated orders, working directly with restaurants and support specialists to ensure flawless delivery.

You will also help shape and improve the Concierge experience as we scale this service across

Responsibilities

• Respond to Concierge intake requests (via form, email, or Slack) within 24 business hours with curated restaurant and menu recommendations.
• Manage the full order lifecycle for assigned customers — from menu confirmation through order placement, coordination, and post-delivery follow-up.
• Proactively communicate with customers, merchants, and Dashers via phone, email, or chat to resolve issues on complex or large-format orders.
• Be available to go onsite to restaurants or customer locations when needed to ensure an order goes smoothly.
• Log customer details, order cadence, and account context accurately in internal systems (e.g., Salesforce) to support account continuity and expansion tracking.
• Create and maintain documentation for Concierge SOPs, flagging gaps and building new process docs as the service scales.
• Support new operational pilots and process improvements for the Concierge program.
• Use AI tools to work more efficiently — whether for research

Job description

DoorDash for Business is expanding a dedicated Catering Concierge service, and we are seeking a Catering Concierge Specialist to be the primary contact for our highest-touch catering customers. You will translate event details—headcount, budget, dietary needs, and occasion—into curated menus and coordinated orders, working directly with restaurants and support specialists to ensure flawless delivery.

You will also help shape and improve the Concierge experience as we scale this service across