LiveOps Engineer: Cloud Reliability & Automation

Remote Worker LTD.; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

25 Days Annual Leave

Bank holidays

Pension contributions

Income protection

Life assurance

Private medical insurance

Health cash plan

Dental insurance

Affinity groups

Bounty bonus

Job summary

Civica is seeking a LiveOps Engineer to operate, monitor, and enhance our production and cloud environments. You will work with SRE, Platform, and Development teams to improve uptime, automation, and observability, supporting incident response and ongoing delivery of services in the cloud.

You will participate in on‑call rotations, respond to production alerts, and help maintain high standards for reliability and performance across Civica’s services.

Qualifications

• Experience operating production systems in cloud or hybrid environments (Azure, AWS, or similar).
• Familiarity with Kubernetes, containerisation, and supporting tools (Helm, ingress controllers).
• Basic understanding of networking and infrastructure fundamentals (DNS, load balancing, VPNs, firewalls) and able to troubleshoot (e.g., pcap).
• Hands‑on experience with scripting or automation (PowerShell, Bash, or Go/Python).
• Knowledge of CI/CD pipelines and fluent with version control (GitHub Actions, Azure DevOps, Jenkins, or similar).
• Experienced with monitoring and alerting solutions (Prometheus, Grafana, DataDog, Elastic, Azure Monitor).
• Strong analytical and problem‑solving skills, with the ability to stay calm during incidents.
• Collaborative communicator who thrives in cross‑functional, fast‑paced environments.

Responsibilities

• Monitor live environments and respond to incidents, coordinating with SRE and Platform teams to restore service.
• Automate environment builds, deployments, and day‑to‑day tasks using Terraform, Ansible, PowerShell, or Bash.
• Support and maintain environments across Azure, AWS, and VMware; work with containerised workloads (Docker, Kubernetes).
• Contribute to RCA and preventative actions; refine alerting thresholds and deployment processes.
• Maintain runbooks and documentation; ensure knowledge is shared across Civica’s cloud services.

Skills

Cloud environments

Kubernetes

Scripting (PowerShell, Bash, Go/Python

CI/CD

Monitoring/Alerting

Terraform/Ansible

Docker/Kubernetes

GitHub Actions/Azure DevOps/Jenkins

Cross-functional collaboration

Tools

Terraform

Ansible

PowerShell

Bash

Go/Python

Helm

Ingress controllers

Docker

Kubernetes

Prometheus

Grafana

DataDog

Azure Monitor

Job description

Civica is seeking a LiveOps Engineer to operate, monitor, and enhance our production and cloud environments. You will work with SRE, Platform, and Development teams to improve uptime, automation, and observability, supporting incident response and ongoing delivery of services in the cloud.

You will participate in on‑call rotations, respond to production alerts, and help maintain high standards for reliability and performance across Civica’s services.