Venue Tech Specialist — Event Systems & Support

ASM Global; Dallas (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Legends Global is seeking a capable tech support associate to keep our venue POS and related systems running smoothly across events. You will provide level 1 and 2 support, diagnose hardware and software issues, perform pre-event walk-throughs, and implement improvements while upholding safety and company standards.

The role requires strong communication, adaptability, physical stamina, and the ability to work in fast-paced environments.

Qualifications

• Solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion.
• Strong verbal and written communication and the ability to establish and maintain effective working relationships with all internal and external stakeholders.
• Must be able to adapt to environment changes immediately.
• Highly effective oral presentation and written communication skills.

Responsibilities

• Provide level 1 & 2 support to all point-of-sale system problems and elevate when necessary
• Initiates and implement improvements to areas of responsibility
• Conduct venue walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during and after events
• Diagnoses of software, firmware & hardware errors and breakage
• Maintain a thorough knowledge of the organization and adheres to all standards and practices

Skills

Analytical thinking

Problem-solving

Verbal communication

Written communication

Microsoft Office

Adaptability

Physical stamina

Team collaboration

Tools

POS systems

Job description

Legends Global is seeking a capable tech support associate to keep our venue POS and related systems running smoothly across events. You will provide level 1 and 2 support, diagnose hardware and software issues, perform pre-event walk-throughs, and implement improvements while upholding safety and company standards.

The role requires strong communication, adaptability, physical stamina, and the ability to work in fast-paced environments.