Live Events Operations Lead — Guest-First, High-Impact

Live Nation Worldwide, Inc.; San Diego (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Generous vacation

Healthcare

Retirement benefits

Tuition reimbursement

Paid caregiver leave

Job summary

Live Nation Entertainment is seeking a venue supervisor to maintain an energetic, safe environment backstage and in the venue during events. You will ensure guest safety, enforce procedures, and support front-of-house operations throughout shifts.

The role requires strong leadership, a flexible schedule, and at least 3 years of supervisory experience in high-volume venues or restaurants. Knowledge of MICROS POS and liquor laws is preferred.

Qualifications

• State or County Licensee or Certification Required or Responsible Alcohol Awareness Training Certification or Equivalent
• High school diploma or equivalent
• Ability to work late hours
• Flexible schedule
• 3 years supervisory experience in high volume restaurant/music hall environment
• Knowledge of Microsoft Office products and POS system (MICROS)
• Knowledge of liquor laws and health code regulations
• Ability to handle intoxicated guests safely
• Cultural tolerance for diverse audiences
• Strong leadership and communication skills
• Experience in a live music environment
• College diploma in related field (preferred)

Responsibilities

• Maintain appropriate atmosphere (room temperature, cleanliness, line of sight, table maintenance, room capacity)
• Conduct operations with a Guest First mindset
• Ensure all recap forms are completed for OM to submit
• Perform opening, ongoing and closing duties
• Participate in daily pre-shift with an upbeat and motivational manner
• Log nightly show reports and staff/guest incident reports
• Conduct safety, cleaning and maintenance walk-through – interior and exterior of building
• Check ticket counts with box office before shift begins
• Check email and mailbox for current information
• Fill out and distribute NOS event sheets
• Facilitate proper inter-departmental communication and organization
• Be on radio at time of clock in and assist with radio communication
• Make sure all staff are present on time, clock in, sign in and are in uniform
• Inform OM if anyone is not following check in instructions
• Check ADA and ensure proper seats are placed
• Check with box office for pre purchased seats
• Assist with seating ADA throughout the evening
• Assist with VIP and any needs during the evening
• Turn on TVs and menus
• Distribute NOS Wristbands and bundle correctly
• Sell and check in bag check
• Assist OM with M&G needs

Skills

Leadership

Guest relations

Time management

Staff management

Decision making

Interpersonal communications

Organization

Team building

Problem solving

Flexibility

Education

High school diploma or equivalent

College diploma in related field

Responsible Alcohol Awareness Training Certification

Tools

Microsoft Office

POS MICROS

Job description

Live Nation Entertainment is seeking a venue supervisor to maintain an energetic, safe environment backstage and in the venue during events. You will ensure guest safety, enforce procedures, and support front-of-house operations throughout shifts.

The role requires strong leadership, a flexible schedule, and at least 3 years of supervisory experience in high-volume venues or restaurants. Knowledge of MICROS POS and liquor laws is preferred.