Live Events Guest Experience Lead

PENN Entertainment, Inc.; Indiana (PA); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

401(k) matching

Day-one medical coverage

Annual performance bonus

Wellness programs

Job summary

A leading entertainment company is seeking a guest services associate to provide exceptional service and assist at various events. Responsibilities include redeeming gifts, maintaining safety standards, and creating a welcoming atmosphere for guests. Candidates should have a high school diploma, at least one year of customer service experience, and the ability to lift up to 20 pounds. This role demands strong communication skills and flexibility to work varied shifts, including weekends and holidays.

Qualifications

• Must be at least 21 years of age.
• Minimum of 1 year experience in customer service.
• Ability to communicate verbally and in writing in English.

Responsibilities

• Use computer to redeem gifts for guests.
• Present Forbes 5 star guest service.
• Assist with events such as Bingo, Concerts, and Tournaments.

Skills

Customer service skills

Ability to lift 20 pounds

Ability to stand for 8 hours

Education

High school diploma or GED

Job description

A leading entertainment company is seeking a guest services associate to provide exceptional service and assist at various events. Responsibilities include redeeming gifts, maintaining safety standards, and creating a welcoming atmosphere for guests. Candidates should have a high school diploma, at least one year of customer service experience, and the ability to lift up to 20 pounds. This role demands strong communication skills and flexibility to work varied shifts, including weekends and holidays.