Guest Experience Lead - Events & Security

ASM Global; Bossier City (LA); On-site; USD 20,664 - 27,552; Part time

Job summary

A leading events management company in Bossier City is seeking a Guest Experience Lead Supervisor. This part-time role involves supervising event staff, assisting with ticket resolution, and ensuring a positive experience for guests. Candidates should have a high school diploma or GED and at least one year of relevant experience. Key responsibilities include managing check-in procedures and responding to guest concerns, while physical demands include lifting and climbing. Flexible hours, including nights and weekends, are required.

Qualifications

• Must work independently, exercising judgment and initiative.
• Able to effectively handle pressure and produce accurate results.
• Must maintain effective working relationships with others.

Responsibilities

• Ensure event staff are in their assigned roles.
• Assist guests with customer concerns, including ticket resolution.
• Oversee check-in and check-out of all guest experience staff.

Skills

Independent judgement

Effective under pressure

Interpersonal skills

Knowledge of facility security

Education

High School diploma or GED

Job description

A leading events management company in Bossier City is seeking a Guest Experience Lead Supervisor. This part-time role involves supervising event staff, assisting with ticket resolution, and ensuring a positive experience for guests. Candidates should have a high school diploma or GED and at least one year of relevant experience. Key responsibilities include managing check-in procedures and responding to guest concerns, while physical demands include lifting and climbing. Flexible hours, including nights and weekends, are required.