Guest Services Ambassador — Live Event Customer Care

Live Nation Entertainment; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading live entertainment company is seeking a Guest Service member to join their team in Virginia Beach. The role involves interacting with customers to provide information and resolve complaints, ensuring an exemplary customer service experience. Candidates should possess a high school diploma and at least 2 years of customer service experience. Strong communication and problem-solving skills are required, as well as the ability to lift and carry up to 50 lbs. This position supports a vibrant live entertainment environment.

Qualifications

• Minimum 2 years of experience in Customer Service.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to lift and carry 50 lbs or more.

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls to resolve customer concerns.
• Assist guests with inquiries and needs.

Skills

Customer Service

Communication

Problem Solving

Teamwork

Education

High School Diploma or equivalent

Job description

A leading live entertainment company is seeking a Guest Service member to join their team in Virginia Beach. The role involves interacting with customers to provide information and resolve complaints, ensuring an exemplary customer service experience. Candidates should possess a high school diploma and at least 2 years of customer service experience. Strong communication and problem-solving skills are required, as well as the ability to lift and carry up to 50 lbs. This position supports a vibrant live entertainment environment.