Live Event Usher & Guest Concierge

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Agua Caliente Casinos seeks on-call event staff to welcome guests, assist with ticketing, and guide attendees to seats at Rancho Mirage venues. You will help ensure guest comfort, handle inquiries, and support accessibility needs during live events.

Role requires strong English communication, basic computer skills, and a willingness to work varied shifts, including nights and weekends. Multilingual abilities are a plus, with focus on guest service excellence.

Qualifications

• High school diploma or G.E.D. required.
• Some demonstrated customer service experience and/or training or combination of education and experience.
• Computer literate with good oral and written English communication skills.
• Multilingual desirable with good phone etiquette.

Responsibilities

• Welcoming guests in a polite and friendly manner.
• Assists with ticket taking duties including ticket scanning and drink transfer.
• Checking tickets and directing guests to their seats.
• Informing guests about the location of restrooms, refreshments, and exits.
• Tending to guests' comfort and assisting with questions or problems.
• Assisting patrons with disabilities or other impairments as needed.
• Monitoring guests' activity to ensure event safety.
• Enforcing event rules and health and safety regulations.
• Ensuring lobby and facilities are neat and organized.
• Following emergency protocols and guiding audience to exits.

Skills

Customer service

Education

High school diploma/ GED

Job description

Agua Caliente Casinos seeks on-call event staff to welcome guests, assist with ticketing, and guide attendees to seats at Rancho Mirage venues. You will help ensure guest comfort, handle inquiries, and support accessibility needs during live events.

Role requires strong English communication, basic computer skills, and a willingness to work varied shifts, including nights and weekends. Multilingual abilities are a plus, with focus on guest service excellence.