Guest Experience & Loyalty Specialist

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Agua Caliente Casinos in Rancho Mirage, CA is seeking a front-desk/guest services associate to serve as the first guest contact and data-entry clerk for ACE Club database information. You will identify valuable guests, support loyalty, and respond to guest requirements while assisting with promotions and events.

The role involves handling reservations, card issuance, and maintaining professionalism. Evening, weekend, and holiday availability is required.

Qualifications

• High school diploma or GED.
• Some demonstrated customer service experience and/or training.
• Computer literate with good oral and written English communication skills.
• Multilingual desirable with good phone etiquette.

Responsibilities

• Convey terms of ACE Program and explains qualification requirements to prospective gaming guest.
• Record and report database information to management, may assist in updating database files.
• Assist guests over the phone and in person.
• Provide excellent guest service through clear communication of marketing activities and promotions.
• Maintain professionalism while handling sensitive issues and guest inquiries.
• Availability to work nights, weekends and holidays.
• Assist in tours of the gaming floor and related facilities.

Job description

Agua Caliente Casinos in Rancho Mirage, CA is seeking a front-desk/guest services associate to serve as the first guest contact and data-entry clerk for ACE Club database information. You will identify valuable guests, support loyalty, and respond to guest requirements while assisting with promotions and events.

The role involves handling reservations, card issuance, and maintaining professionalism. Evening, weekend, and holiday availability is required.