Guest Loyalty & Club Services Associate

Agua Caliente Casinos; Rancho Mirage (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Agua Caliente Casinos in Rancho Mirage, CA is seeking a part-time Customer Service associate to be the first guest contact and data-entry clerk, supporting ACE Club loyalty and marketing programs.

You'll identify valuable guests, assist with reservations and event tickets, respond to guest needs, and maintain accurate database information both in person and by phone. Strong English communication and basic computer skills are required.

Qualifications

• High school diploma or GED required.
• Some demonstrated customer service experience and/or training or combination of education and experience.
• Computer literate with good oral and written English communication skills.
• Multilingual desirable with good phone etiquette.

Responsibilities

• Serve as initial guest contact and data entry clerk for ACE Club database information.
• Identify and gather information on valuable guests through observation, analysis, personal contact and service.
• Develop guest loyalty, relationships and direct marketing programs.
• Provide services to respond to guest requirements.
• Conduct informal surveys and queries.
• Convey terms of ACE Program and explain qualification requirements to prospective gaming guest.
• Assist in making reservations for guests for outlets on property and arrange transportation as needed.
• Identify and initiate relationships with new guests for enrollment into the players club.
• Record and report database information to management and update database files.
• Assist guests over the phone and in person.

Skills

Customer service

Data entry

English communication

Multilingual (desirable)

Education

High school diploma or GED

Job description

Agua Caliente Casinos in Rancho Mirage, CA is seeking a part-time Customer Service associate to be the first guest contact and data-entry clerk, supporting ACE Club loyalty and marketing programs.

You'll identify valuable guests, assist with reservations and event tickets, respond to guest needs, and maintain accurate database information both in person and by phone. Strong English communication and basic computer skills are required.