Guest Services & Loyalty Associate

Agua Caliente Casinos; Cathedral City (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Agua Caliente Casinos in Cathedral City, CA seeks a guest services/data entry role to be the first contact for guests and to manage ACE Club database information. You will identify valuable guests, develop loyalty and direct marketing programs, respond to guest requirements, and assist with reservations and events.

The position requires strong English communication, basic computer literacy, and a customer-service mindset.

Qualifications

• High school diploma or GED.
• Some demonstrated customer service experience.
• Computer literacy with good English communication.
• Multilingual abilities are desirable.

Responsibilities

• Serve as initial guest contact and data entry clerk for ACE Club database information.
• Identify and gather information on valuable guests through observation and service.
• Develop guest loyalty, relationships and direct marketing programs.
• Assist in making reservations for guests and arrange transportation as needed.
• Record and report database information to management and update files as required.
• Provide excellent guest service over the phone and in person.
• Issue club cards, complimentary items, and handle payments for events as needed.
• Support promotional programs to attract and retain guests to the casino.

Skills

Customer service

English communication

Multilingual desirable

Education

High School diploma or GED

Tools

Computer literacy

Job description

Agua Caliente Casinos in Cathedral City, CA seeks a guest services/data entry role to be the first contact for guests and to manage ACE Club database information. You will identify valuable guests, develop loyalty and direct marketing programs, respond to guest requirements, and assist with reservations and events.

The position requires strong English communication, basic computer literacy, and a customer-service mindset.