Usher (On Call)

Agua Caliente Casino • Resort • Spa; Rancho Mirage (CA); On-site; USD 21,000 - 26,000; Full time

Job summary

Agua Caliente Casino Resort Spa is seeking staff to manage guest flow at concerts and events. Responsibilities include welcoming guests, scanning tickets, guiding seating, and communicating restroom and exit locations.

The role requires attention to guest comfort and the ability to assist patrons with disabilities, while upholding safety rules and emergency protocols. Knowledge of Agua Caliente events and campaigns is valued, along with strong customer service and English communication skills.

Qualifications

• High school diploma or G.E.D. required.
• Some demonstrated customer service experience and/or training or combination of education and experience.
• Computer literate with good oral and written English communication skills.
• Multi-lingual desirable with good phone etiquette.

Responsibilities

• Welcoming guests in a polite and friendly manner.
• Assists with ticket taking duties including ticket scanning and drink transfer
• Checking tickets and directing guests to their seats.
• Informing guests about the location of the restrooms, refreshments, and exits.
• Tending to guests' comfort and assisting them with any questions or problems.
• Assisting patrons with disabilities or other impairments, as needed.
• Monitoring the guests' activity to ensure the safety of the event.
• Enforcing event rules and relevant health and safety regulations.
• Ensuring that the lobby and facilities are neat and organized.
• Following all emergency protocols and guiding audience members to the exits in an orderly manner.
• Must possess and maintain a thorough knowledge of the Agua Caliente Casino Resort Spa special events, promotions, and advertising campaigns.
• Provide excellent guest service.
• Must comply with all applicable ACCRS and SRC System of Internal Controls Standard Operating Procedures and all Tribal Regulations.

Skills

Customer service

English communication

Guest relations

Multilingual desirable

Education

High school diploma or GED

Tools

Office software

Job description

Job Description SummaryTakes tickets, directs and seats guests for concerts and events at The Show.Essential Duties and Responsibilities (other duties may be assigned)Welcoming guests in a polite and friendly manner.Assists with ticket taking duties including ticket scanning and drink transferChecking tickets and directing guests to their seats.Informing guests about the location of the restrooms, refreshments, and exits.Tending to guests' comfort and assisting them with any questions or problems.Assisting patrons with disabilities or other impairments, as needed.Monitoring the guests' activity to ensure the safety of the event.Enforcing event rules and relevant health and safety regulations.Ensuring that the lobby and facilities are neat and organized.Following all emergency protocols and guiding audience members to the exits in an orderly manner.Must possess and maintain a thorough knowledge of the Agua Caliente Casino Resort Spa special events, promotions, and advertising campaigns.Provide excellent guest service.Must comply with all applicable ACCRS and SRC System of Internal Controls Standard Operating Procedures and all Tribal Regulations.Supervisory ResponsibilitiesNoneAccess to Sensitive Areas and InformationPer the ACGC Access MatrixSignatory AbilityNoneRequired Education and/or ExperienceHigh school diploma or G.E.D.Some demonstrated customer service experience and/or training or combination of education and experience.Computer literate with good oral and written English communication skills.Multi-lingual desirable with good phone etiquette.Working Conditions/Physical DemandsTo perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 ½ mile, climbing stairs and sitting OR standing at a desk/work station for the duration of the shift. Also may be subjected to a smoke filled environment. Ability to work well in a group and be proactive about the needs of guests. Able to work various shifts, weekends, possibly holidays and late nights. Reliability and promptness in arriving for scheduled shifts.Typically the individual will be housed in an live concert venue environment. The noise level in the work environment is usually moderate, but will escalate inside the concert venue. Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.