Live Event Ticketing Specialist

Oak View Group; Ames (IA); On-site; USD 14,000 - 17,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) Matching

Job summary

Oak View Group in Ames, Iowa, is seeking a part-time Ticket Seller to assist patrons with ticket sales, will call, digital ticketing, parking, and customer service. This role handles a high volume of cash and credit transactions with accuracy and integrity.

The position pays an hourly rate of $10.00 - $12.00 and requires flexible hours including nights, weekends, and some holidays. Strong communication and basic computer skills are essential to serve guests effectively.

Qualifications

• Basic computer skills, ideally with a computerized ticketing system.
• Previous cash handling and/or retail experience. Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
• Excellent customer service and communication skills
• Ability to keep accurate and legible records
• Ability to work flexible hours, including nights and weekends and some holidays

Responsibilities

• Arrives for each scheduled shift on time, in uniform, and ready to work
• Attentively listens to guests’ questions and requests
• Provides accurate information to guests relative to events being held in the building, including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions, and general information about the facility
• Accurately generates tickets from the computerized system and retains tickets until the payment transaction is complete
• Handles payment transactions, whether by cash or credit card, in an accurate, efficient, and timely manner
• Ensure that an acceptable credit card is provided supported by a photo ID and the guest signs the receipt, or with regard to cash purchases, any change is counted back to the guest
• Provides tickets to the guest and requests the guest to review the tickets to ensure the date and time of the event are as requested
• Ensures that the cash count is accurate at the beginning of the shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank
• Listens to guest concerns and complaints in a calm and patient manner and resolves issues to the satisfaction of the guest or, if necessary, contacts Supervisor/Manager to assist guest

Skills

Excellent customer service

Cash handling

Communication skills

Flexible hours

Education

High school diploma/GED

Tools

Computerized ticketing system

Job description

Oak View Group in Ames, Iowa, is seeking a part-time Ticket Seller to assist patrons with ticket sales, will call, digital ticketing, parking, and customer service. This role handles a high volume of cash and credit transactions with accuracy and integrity.

The position pays an hourly rate of $10.00 - $12.00 and requires flexible hours including nights, weekends, and some holidays. Strong communication and basic computer skills are essential to serve guests effectively.