Ticket Seller | Part-Time | ISU - Stephens Auditorium

Oak View Group; Ames (IA); On-site; USD 14,000 - 17,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) Matching

Job summary

Oak View Group in Ames, Iowa, is seeking a part-time Ticket Seller to assist patrons with ticket sales, will call, digital ticketing, parking, and customer service. This role handles a high volume of cash and credit transactions with accuracy and integrity.

The position pays an hourly rate of $10.00 - $12.00 and requires flexible hours including nights, weekends, and some holidays. Strong communication and basic computer skills are essential to serve guests effectively.

Qualifications

• Basic computer skills, ideally with a computerized ticketing system.
• Previous cash handling and/or retail experience. Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
• Excellent customer service and communication skills
• Ability to keep accurate and legible records
• Ability to work flexible hours, including nights and weekends and some holidays

Responsibilities

• Arrives for each scheduled shift on time, in uniform, and ready to work
• Attentively listens to guests’ questions and requests
• Provides accurate information to guests relative to events being held in the building, including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions, and general information about the facility
• Accurately generates tickets from the computerized system and retains tickets until the payment transaction is complete
• Handles payment transactions, whether by cash or credit card, in an accurate, efficient, and timely manner
• Ensure that an acceptable credit card is provided supported by a photo ID and the guest signs the receipt, or with regard to cash purchases, any change is counted back to the guest
• Provides tickets to the guest and requests the guest to review the tickets to ensure the date and time of the event are as requested
• Ensures that the cash count is accurate at the beginning of the shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank
• Listens to guest concerns and complaints in a calm and patient manner and resolves issues to the satisfaction of the guest or, if necessary, contacts Supervisor/Manager to assist guest

Skills

Excellent customer service

Cash handling

Communication skills

Flexible hours

Education

High school diploma/GED

Tools

Computerized ticketing system

Job description

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end‑to‑end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Oak View Group Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end‑to‑end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Ticket Seller position is primarily responsible for assisting patrons related to ticket sales, will call, digital ticketing, parking, and customer service. This position is responsible for handling a high volume of cash and credit transactions in a responsible manner.

This role pays an hourly rate of $10.00 - $12.00.

Benefits for Part-Time roles:

401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 11, 2026.

Responsibilities

• Arrives for each scheduled shift on time, in uniform, and ready to work
• Attentively listens to guests’ questions and requests
• Provides accurate information to guests relative to events being held in the building, including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions, and general information about the facility
• Accurately generates tickets from the computerized system and retains tickets until the payment transaction is complete
• Handles payment transactions, whether by cash or credit card, in an accurate, efficient, and timely manner
• Ensure that an acceptable credit card is provided supported by a photo ID and the guest signs the receipt, or with regard to cash purchases, any change is counted back to the guest
• Provides tickets to the guest and requests the guest to review the tickets to ensure the date and time of the event are as requested
• Ensures that the cash count is accurate at the beginning of the shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank
• Listens to guest concerns and complaints in a calm and patient manner and resolves issues to the satisfaction of the guest or, if necessary, contacts Supervisor/Manager to assist guest

Qualifications

• High school diploma/GED preferred
• Basic computer skills, ideally with a computerized ticketing system
• Previous cash handling and/or retail experience. Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
• Excellent customer service and communication skills
• Ability to keep accurate and legible records
• Ability to work flexible hours, including nights and weekends and some holidays

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.