Live Event Ticket Sales & Guest Experience Specialist

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 52,000 - 74,000; Part time

Job summary

Madison Square Garden Entertainment Corp. is hiring for a on-site role focused on ticket sales and guest service.

You will handle exchanges and refunds, stay current in ticket system operations, and manage will call distributions while balancing revenue through accurate cash handling. The position requires strong hospitality, team orientation, and reliable money handling, with attention to appearance guidelines and on-site professionalism.

Qualifications

• Excellent hospitality, interpersonal and communication skills.
• Must be team oriented.
• Computer skills.
• Ticket system expertise.
• Customer service skills.
• Money handling skills.
• Honesty and integrity are essential.
• Adhere to appearance and presentation guidelines on-site.

Responsibilities

• Conduct ticket sales, exchanges & refunds as needed.
• Remain current in ticket system operations.
• Remain familiar with events on sale, ticket discounts and how to access them.
• Must balance sales activity and revenue on a regular basis.
• Assist in the distribution of will call orders to customers.
• Support in counting money and preparing bank deposit and end of day reports.
• Aid in processing of group sales orders.
• Participate in special projects and performs other duties as requested.

Skills

Hospitality

Interpersonal skills

Team oriented

Customer service skills

Money handling

Honesty and integrity

Communication skills

Tools

Ticketing system

Job description

Madison Square Garden Entertainment Corp. is hiring for a on-site role focused on ticket sales and guest service.

You will handle exchanges and refunds, stay current in ticket system operations, and manage will call distributions while balancing revenue through accurate cash handling. The position requires strong hospitality, team orientation, and reliable money handling, with attention to appearance guidelines and on-site professionalism.