Event Operations & Guest Experience Coordinator

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 31,000 - 44,000; Part time

Job summary

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking an Event Office Administrator to oversee the Event Operations Offices and Guest Experience Desks, ensuring smooth operations during events in New York City venues.

The role emphasizes coordinating staff, tracking guest needs, processing event paperwork, and supporting Guest Services with communications, accessibility services, and equipment, while requiring flexible, part-time availability based on events and a

Qualifications

• Arena/Theater layout knowledge.
• Ability to interact with all levels of management and venue departments.
• Excellent verbal and written communication, and interpersonal skills.
• Experience with Microsoft Excel and Outlook.
• Detail oriented, highly organized, able to multi-task in a fast-paced environment.
• Able to pass a comprehensive alcohol management program certification.
• Part-time role based on events; flexible schedule including mornings, weekends, nights, holidays.
• Able to lift up to 50 pounds and operate a limited mobility lift.
• Comfort with heights and willingness to rotate positions within a shift.

Responsibilities

• Communication liaison for positive resolution of event related issues.
• Creates positive and memorable guest experiences.
• Tracks interaction/activity of Event Staff and produces a report after each event.
• Facilitates/tracks inventory of relocation seats and notifies when depletion occurs.
• Tracks, communicates and follows up with all guest issues to Guest Services Manager.
• Process all event related paperwork for corporate wide distribution.
• Monitor and document radio, telephone and chat communication.
• Dispatch appropriate staff to event related issues.
• Provide Guest Services with radios and any event related equipment.
• Report accurate labor calls to Finance/ Management.
• Work with Event Manager and Event Supervisors to provide assignment needs.
• Coordinate with Accessibility Services for seat relocations.
• Distributes & tests Assistive Listening Devices (ALDs) for guests requiring accommodation.
• Distributes sensory bags for guests requesting accommodation and records usage.
• Assist and records sensory room usage for guests requesting accommodation.
• Assist Guest Relations & Security Departments in tracking Lost & Found items.
• Provide administrative support to all Guest Services Staff and Management.
• Provide exceptional experiences for our guests, partners, and team members, including adherence to appearance and presentation guidelines on-site.

Skills

Communication

Interpersonal skills

Time management

Attention to detail

Multi-tasking

On-site teamwork

Tools

Microsoft Excel

Microsoft Outlook

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is seeking an Event Office Administrator to oversee the Event Operations Offices and Guest Experience Desks, ensuring smooth operations during events in New York City venues.

The role emphasizes coordinating staff, tracking guest needs, processing event paperwork, and supporting Guest Services with communications, accessibility services, and equipment, while requiring flexible, part-time availability based on events and a