Event Operations & Guest Experience Coordinator

MSG Entertainment Holdings, LLC; New York (NY); On-site; USD 34,000 - 40,000; Part time

Job summary

Madison Square Garden Entertainment Corp. is seeking an Event Office Administrator to oversee the Event Operations Offices and Guest Experience Desks on a part-time, event-driven schedule.

You will support guest services, manage staff communications, and help ensure smooth operations across events at MSG venues. Responsibilities include coordinating with Event Managers, tracking staff allocations, processing paperwork, and ensuring guest accessibility services are ready and functional during

Qualifications

• Knowledge of arena/theater layouts and staff roles.
• Excellent verbal and written communication skills.
• Ability to interact with all levels of management and staff.

Responsibilities

• Communicate to resolve event issues and create positive guest experiences.
• Track event staff activities and report summaries after each event.
• Monitor and document radio, phone, and chat communications; dispatch staff as needed.

Skills

Arena layout knowledge

Interpersonal skills

Tools

Microsoft Excel

Outlook

Job description

Madison Square Garden Entertainment Corp. is seeking an Event Office Administrator to oversee the Event Operations Offices and Guest Experience Desks on a part-time, event-driven schedule.

You will support guest services, manage staff communications, and help ensure smooth operations across events at MSG venues. Responsibilities include coordinating with Event Managers, tracking staff allocations, processing paperwork, and ensuring guest accessibility services are ready and functional during