Live-Event Retail Specialist

Fanatics Betting & Gaming; Los Angeles (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Event Operations Associate to support front-line event setup, logistics for live retail, and ensure high standards of customer service across fan experiences at events.

You will work with onsite Retail Event Management to setup, stock, process sales, and breakdown, maintaining a neat, fully stocked environment and delivering a fan-first experience.

Qualifications

• Must be a minimum of 18 years of age.
• Experience working in a venue, retail, or merchandise environment, with the ability to thrive in a high-energy, event-based setting.
• Strong customer service skills with a friendly, self-motivated demeanor and a genuine enthusiasm for meeting new people in an exciting environment.
• Ability to work independently and responsibly, as well as collaboratively as part of a team, in a fast-paced and continuously changing environment.
• Basic math proficiency, including the ability to accurately count change and balance a cash bank.
• Strong communication skills with the ability to interact effectively with supervisors, team members, and guests throughout all stages of an event.
• Physical ability to assist with loading and unloading merchandise trucks, stocking merchandise, and performing setup and breakdown tasks as required.

Responsibilities

• Collaborate with the onsite Retail Event Management Team to ensure directives are executed efficiently and the retail environment meets Fanatics' standards at each event.
• Support fellow team members during setup, breakdown, and sales operations, fostering a fun, professional, and high-performing environment for staff and fans.
• Build and maintain effective working relationships with team members, upholding high standards of performance.
• Deliver an exceptional, fan-first experience with high professionalism and customer service at every touchpoint.
• Engage warmly with fans and guests to create an exciting, welcoming retail environment reflecting the Fanatics brand.
• Handle sales transactions accurately using the Fanatics POS system, counting change and balancing the bank with precision.
• Respond to guest and partner needs with a drive to exceed expectations at every interaction.
• Adapt quickly to a fast-paced event environment, identifying and resolving operational challenges.
• Contribute ideas to improve retail setup through better organization and cleanliness.
• Learn Fanatics systems, processes, and tools to operate more efficiently at each event.
• Assist with loading/unloading of merchandise trucks and stocking of merchandise.
• Maintain sales floor and stockroom to Fanatics standards, keeping area neat and stocked.
• Demonstrate reliable attendance and punctuality for the full duration of each event.
• Perform additional duties as assigned by Retail Event Management Team.

Skills

Customer service

Cash handling

Communication

Teamwork

Physical stamina

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Job description

Fanatics Commerce is seeking a Retail Event Operations Associate to support front-line event setup, logistics for live retail, and ensure high standards of customer service across fan experiences at events.

You will work with onsite Retail Event Management to setup, stock, process sales, and breakdown, maintaining a neat, fully stocked environment and delivering a fan-first experience.