Part-Time Guest Services Lead, Live Venue Ops

MSG Entertainment Holdings, LLC; New York (NY); On-site; USD 28,000 - 39,000; Part time

Job summary

MSG Entertainment is seeking a Guest Services Supervisor for MSG Venues in New York. This part-time role oversees front-line Guest Services staff during events, driving exceptional guest experiences and ensuring safety and adherence to standards.

The ideal candidate has 3–5 years of supervisory experience in venues, understands event operations, and can coordinate across departments, including security, with a flexible schedule including weekends and holidays.

Qualifications

• Minimum 3–5 years of supervisory experience in entertainment venues.
• Experience coordinating front-line guest services during events.
• Ability to pass an alcohol management certification.

Responsibilities

• Supervise front-line Guest Services staff daily.
• Lead with high energy during shifts.
• Coordinate with Security and other departments during events.
• Provide timely feedback and coaching to staff.
• Ensure uniform standards and exceptional guest experiences.
• Respond quickly to emergencies.
• Assist with pre-event setup and staff assignments.
• Inspect venues and ensure exits are clear and accessible.

Skills

Supervisory experience

Events knowledge

Education

60 credit hours college coursework

Job description

MSG Entertainment is seeking a Guest Services Supervisor for MSG Venues in New York. This part-time role oversees front-line Guest Services staff during events, driving exceptional guest experiences and ensuring safety and adherence to standards.

The ideal candidate has 3–5 years of supervisory experience in venues, understands event operations, and can coordinate across departments, including security, with a flexible schedule including weekends and holidays.