Night-of-Show Box Office Supervisor

Live Nation, Inc; Phoenix (AZ); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Live Nation Entertainment is seeking a Box Office Night of Show Supervisor to oversee all box office operations during events, ensuring smooth ticketing, guest service, and issue resolution.

The role requires strong leadership, customer service excellence, and the ability to manage high-pressure situations while maintaining accuracy and efficiency. A flexible schedule is essential for nights, weekends, and holidays.

Qualifications

• Experience in Box Office / Ticketing Management.
• Strong leadership and customer service skills.
• Flexibility to work nights, weekends, and holidays.
• Experience handling cash.
• Ability to manage high-pressure environments.

Responsibilities

• Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning).
• Assist box office staff in any of their job functions, as needed.
• Ensure positive and creative team environment within the department.
• Facilitate open communication with the Box Office Manager, staff and all other venue departments.
• Exhibit proper inter-departmental communications and organization.
• Ensure complete and satisfactory on-going staff training.
• Assist in staff evaluations (training, 90-day, annual).
• Recruitment and hiring staff, ensure that hiring / disciplinary / termination standards follow all Clubs & Theaters guidelines.
• Promote and provide superior customer service in all guest interactions.
• Participate in all on-site venue meetings as needed.

Skills

Box Office / Ticketing Management

Leadership & Staff Management

Customer Service Excellence

Cash Handling

Flexible Schedule

Team Collaboration

Education

High School Diploma

Job description

Live Nation Entertainment is seeking a Box Office Night of Show Supervisor to oversee all box office operations during events, ensuring smooth ticketing, guest service, and issue resolution.

The role requires strong leadership, customer service excellence, and the ability to manage high-pressure situations while maintaining accuracy and efficiency. A flexible schedule is essential for nights, weekends, and holidays.