Live Event AV Technician: Elevate Guest Experience

Gold Key PHR; Norfolk (VA); On-site; USD 23,000 - 32,000; Part time

Job summary

Gold Key|PHR is seeking an Audio Visual Technician to set up all AV production needs for property events in line with BEO details, property standards and client requests. The technician will maintain a clean workspace and ensure safe, accurate AV setup and high quality service for guests.

You will respond to AV calls, troubleshoot hardware and software, and coordinate with the Banquet Captain and AV Manager to ensure accurate billing and flawless events.

Qualifications

• Must be able to accommodate a rotating work schedule to include nights and weekends.
• Portrays a polished and professional image to meet company dress code requirements.
• Excellent customer service skills proven through demonstrated ability to interact well with and assist others.
• Technical aptitude and basic understanding of how to use the audiovisual equipment and computer hardware and software.
• Less than one year of field-based audio visual experience and previous customer service experience.

Responsibilities

• Basic set up and operation of large and small scale audiovisual systems for live events to ensure ultimate client satisfaction.
• Respond to audio visual calls and assist Guests with technical difficulties.
• Set up accurate set up and efficient operation of equipment.
• Provide excellent guest service by striving to exceed expectations and needs of internal and external guests. Maintain a positive relationship with all clients through effective communication.
• Understands technical aspects of the job and demonstrates an ability to troubleshoot and problem solve both hardware and software issues.
• Ensure Asset is maintained to standard by reporting any mechanical or cleanliness deficiencies to applicable department through established procedures.
• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Assist Manager with proper security, storage, transportation, and maintenance of equipment. Participate in physical inventory count processes as requested.
• Communicate any additional or changes to AV services requested by a client to AV Manager and/or Banquet Captain to ensure accurate billing

Skills

Customer service

Technical aptitude

Equipment operation

Professional appearance

Night/weekend availability

Job description

Gold Key|PHR is seeking an Audio Visual Technician to set up all AV production needs for property events in line with BEO details, property standards and client requests. The technician will maintain a clean workspace and ensure safe, accurate AV setup and high quality service for guests.

You will respond to AV calls, troubleshoot hardware and software, and coordinate with the Banquet Captain and AV Manager to ensure accurate billing and flawless events.