Live Chat Support Agent

Alliance Family Health Center Inc; Minneapolis (MN); On-site; USD 32,000 - 52,000; Full time

Job summary

Alliance Family Health Center Inc. is seeking a dynamic Live Chat Support Agent to provide exceptional service through our online chat platform. You will engage with customers, resolve inquiries, and contribute to a positive customer experience.

The role requires clear communication, the ability to multitask in a fast-paced environment, and a willingness to go above and beyond for patients and clients.

Qualifications

• Excellent written and verbal communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency typing and navigating live chat platforms.
• Previous experience in customer service is preferred.

Responsibilities

• Engage with customers via live chat to provide support and assistance
• Resolve customer issues and inquiries in a timely and professional manner
• Ensure customer satisfaction by delivering high-quality service
• Collaborate with other team members to escalate complex issues as needed
• Maintain accurate records of customer interactions and transactions

Skills

Customer service

Written communication

Verbal communication

Multitasking

Typing speed

Tools

Live chat platforms

Job description

We are seeking a dynamic and customer-focused Live Chat Support Agent to join our team. As a Live Chat Support Agent, you will be responsible for providing exceptional customer service through our online chat platform. This role plays a key part in ensuring our customers receive timely and accurate assistance with their inquiries and concerns.

Responsibilities:

• Engage with customers via live chat to provide support and assistance
• Resolve customer issues and inquiries in a timely and professional manner
• Ensure customer satisfaction by delivering high-quality service
• Collaborate with other team members to escal**ate complex issues as needed
• Maintain accurate records of customer interactions and transactions

Qualifications:

• Excellent communication skills, both written and verbal
• Strong customer service orientation with a passion for helping others
• Ability to multitask and prioritize in a fast-paced environment
• Previous experience in a customer service role is preferred
• Proficiency in typing and navigating online chat platforms

If you are a team player with a positive attitude and a willingness to go above and beyond for our customers, we want to hear from you!