Live Chat Support Agent

Alliance Family Health Center Inc; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Alliance Family Health Center Inc. in Los Angeles is seeking a dynamic Live Chat Support Agent to provide exceptional customer service through our online chat platform. You will engage with customers, resolve inquiries, and help ensure a positive experience.

The ideal candidate has excellent communication skills, a strong customer-service mindset, and the ability to multitask in a fast-paced setting. Training will be provided and on-site work is expected.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service orientation and empathy.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in a customer service role preferred.
• Proficiency typing and navigating online chat platforms.

Responsibilities

• Engage with customers via live chat to provide support.
• Resolve issues and inquiries in a timely and professional manner.
• Ensure customer satisfaction by delivering high-quality service.
• Escalate complex issues to teammates when necessary.
• Maintain accurate records of interactions and transactions.

Skills

Communication

Customer service

Multitasking

Customer service experience

Typing / chat tools

Job description

We are seeking a dynamic and customer-focused Live Chat Support Agent to join our team. As a Live Chat Support Agent, you will be responsible for providing exceptional customer service through our online chat platform. This role plays a key part in ensuring our customers receive timely and accurate assistance with their inquiries and concerns.

Responsibilities:

• Engage with customers via live chat to provide support and assistance
• Resolve customer issues and inquiries in a timely and professional manner
• Ensure customer satisfaction by delivering high-quality service
• Collaborate with other team members to escal**ate complex issues as needed
• Maintain accurate records of customer interactions and transactions

Qualifications:

• Excellent communication skills, both written and verbal
• Strong customer service orientation with a passion for helping others
• Ability to multitask and prioritize in a fast-paced environment
• Previous experience in a customer service role is preferred
• Proficiency in typing and navigating online chat platforms

If you are a team player with a positive attitude and a willingness to go above and beyond for our customers, we want to hear from you!