Live Chat Support Agent

Alliance Family Health Center Inc; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Alliance Family Health Center Inc. is seeking a dynamic Live Chat Support Agent to deliver exceptional customer service through our online chat platform.

You will engage with customers, provide timely assistance, and help resolve inquiries with professionalism. The ideal candidate has excellent written and verbal communication, a strong customer-service mindset, and the ability to multitask in a fast-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer-service orientation with a helpful attitude.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in a customer service role preferred.
• Proficient typing and navigation of online chat platforms.

Responsibilities

• Engage with customers via live chat to provide support and assistance
• Resolve customer issues and inquiries promptly and professionally
• Ensure customer satisfaction by delivering high-quality service
• Escalate complex issues to team members as needed
• Maintain accurate records of customer interactions and transactions

Skills

Excellent communication

Customer service oriented

Multitasking

Experience in customer service

Typing / chat platforms

Job description

We are seeking a dynamic and customer-focused Live Chat Support Agent to join our team. As a Live Chat Support Agent, you will be responsible for providing exceptional customer service through our online chat platform. This role plays a key part in ensuring our customers receive timely and accurate assistance with their inquiries and concerns.

Responsibilities:

• Engage with customers via live chat to provide support and assistance
• Resolve customer issues and inquiries in a timely and professional manner
• Ensure customer satisfaction by delivering high-quality service
• Collaborate with other team members to escal**ate complex issues as needed
• Maintain accurate records of customer interactions and transactions

Qualifications:

• Excellent communication skills, both written and verbal
• Strong customer service orientation with a passion for helping others
• Ability to multitask and prioritize in a fast-paced environment
• Previous experience in a customer service role is preferred
• Proficiency in typing and navigating online chat platforms

If you are a team player with a positive attitude and a willingness to go above and beyond for our customers, we want to hear from you!