Live Chat Support Agent

Alliance Family Health Center Inc; Charlotte (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Alliance Family Health Center Inc is seeking a dynamic Live Chat Support Agent to assist our patients and clients through the online chat platform. You will provide timely, accurate information and help resolve inquiries with a friendly, professional approach.

Responsibilities include engaging with customers via live chat, handling multiple chats simultaneously, and escalating complex issues when needed to ensure high-quality service. A team-oriented attitude is essential.

Qualifications

• Excellent written and verbal communication.
• Strong customer service orientation with a passion for helping others.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in a customer service role is preferred.
• Typing proficiency and ability to navigate online chat platforms.

Responsibilities

• Engage with customers via live chat to provide support.
• Resolve customer issues in a timely and professional manner.
• Ensure customer satisfaction by delivering high-quality service.
• Escalate complex issues to team members when needed.
• Maintain accurate records of customer interactions.

Skills

Written & verbal communication

Customer service

Multitasking

Typing proficiency

Tools

Live chat platforms

Job description

We are seeking a dynamic and customer-focused Live Chat Support Agent to join our team. As a Live Chat Support Agent, you will be responsible for providing exceptional customer service through our online chat platform. This role plays a key part in ensuring our customers receive timely and accurate assistance with their inquiries and concerns.

Responsibilities:

• Engage with customers via live chat to provide support and assistance
• Resolve customer issues and inquiries in a timely and professional manner
• Ensure customer satisfaction by delivering high-quality service
• Collaborate with other team members to escal**ate complex issues as needed
• Maintain accurate records of customer interactions and transactions

Qualifications:

• Excellent communication skills, both written and verbal
• Strong customer service orientation with a passion for helping others
• Ability to multitask and prioritize in a fast-paced environment
• Previous experience in a customer service role is preferred
• Proficiency in typing and navigating online chat platforms

If you are a team player with a positive attitude and a willingness to go above and beyond for our customers, we want to hear from you!