Live Chat Support Agent

Alliance Family Health Center Inc; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Alliance Family Health Center Inc in New York is seeking a dynamic Live Chat Support Agent to join our team. You will deliver timely, accurate assistance to customers via our online chat platform and help resolve inquiries with a friendly, professional approach.

Ideal candidates are strong communicators with a customer-service mindset, able to multitask in a fast-paced environment, and comfortable navigating chat tools.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service orientation and problem-solving.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous customer service experience preferred.
• Proficient typing and navigation of online chat platforms.

Responsibilities

• Engage with customers via live chat to provide support.
• Resolve customer inquiries in a timely and professional manner.
• Maintain accurate records of customer interactions.
• Escalate complex issues to team members when needed.

Skills

Excellent communication

Customer service oriented

Multitasking

Typing proficiency

Chat platform experience

Job description

We are seeking a dynamic and customer-focused Live Chat Support Agent to join our team. As a Live Chat Support Agent, you will be responsible for providing exceptional customer service through our online chat platform. This role plays a key part in ensuring our customers receive timely and accurate assistance with their inquiries and concerns.

Responsibilities:

• Engage with customers via live chat to provide support and assistance
• Resolve customer issues and inquiries in a timely and professional manner
• Ensure customer satisfaction by delivering high-quality service
• Collaborate with other team members to escal**ate complex issues as needed
• Maintain accurate records of customer interactions and transactions

Qualifications:

• Excellent communication skills, both written and verbal
• Strong customer service orientation with a passion for helping others
• Ability to multitask and prioritize in a fast-paced environment
• Previous experience in a customer service role is preferred
• Proficiency in typing and navigating online chat platforms

If you are a team player with a positive attitude and a willingness to go above and beyond for our customers, we want to hear from you!