Live Chat Support Agent

Alliance Family Health Center Inc; Denver (CO); On-site; USD 36,000 - 54,000; Full time

Job summary

Alliance Family Health Center Inc in Denver, CO is seeking a dynamic Live Chat Support Agent to deliver exceptional customer service through our online chat platform. You will engage with customers, respond to inquiries, and resolve issues with professionalism and timeliness.

The ideal candidate excels in written communication, multitasks in a fast-paced setting, and collaborates with the team to escalate complex problems. Prior customer service experience and a strong typing speed are preferred.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong customer service orientation with a passion for helping others.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in a customer service role is preferred.
• Proficiency in typing and navigating online chat platforms.

Responsibilities

• Engage with customers via live chat to provide support and assistance.
• Resolve customer issues and inquiries in a timely and professional manner.
• Ensure customer satisfaction by delivering high-quality service.
• Collaborate with other team members to escalate complex issues as needed.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication skills

Customer service

Typing speed

Platform navigation

Teamwork

Job description

We are seeking a dynamic and customer-focused Live Chat Support Agent to join our team. As a Live Chat Support Agent, you will be responsible for providing exceptional customer service through our online chat platform. This role plays a key part in ensuring our customers receive timely and accurate assistance with their inquiries and concerns.

Responsibilities:

• Engage with customers via live chat to provide support and assistance
• Resolve customer issues and inquiries in a timely and professional manner
• Ensure customer satisfaction by delivering high-quality service
• Collaborate with other team members to escal**ate complex issues as needed
• Maintain accurate records of customer interactions and transactions

Qualifications:

• Excellent communication skills, both written and verbal
• Strong customer service orientation with a passion for helping others
• Ability to multitask and prioritize in a fast-paced environment
• Previous experience in a customer service role is preferred
• Proficiency in typing and navigating online chat platforms

If you are a team player with a positive attitude and a willingness to go above and beyond for our customers, we want to hear from you!