Live Chat Support Agent

Alliance Family Health Center Inc; Boise (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

Alliance Family Health Center Inc. in Boise, Idaho is seeking a dynamic Live Chat Support Agent to join our team. You will provide exceptional customer service through our online chat platform, helping patients and visitors with questions and concerns in real time.

The role emphasizes clear communication, quick problem resolution, and accurate record-keeping of interactions. If you are a team player with a positive attitude and a passion for helping others, we want to hear from you.

Qualifications

• Excellent written and verbal communication skills.
• Customer-focused with willingness to assist.
• Able to multitask in a fast-paced environment.
• Prior customer service experience preferred.
• Proficient typing for live chat interactions.

Responsibilities

• Engage with customers via live chat to provide support and assistance
• Resolve customer issues and inquiries in a timely and professional manner
• Ensure customer satisfaction by delivering high-quality service
• Collaborate with other team members to escalate complex issues as needed
• Maintain accurate records of customer interactions and transactions

Skills

Excellent communication

Customer service

Multitasking

Prior customer service experience

Typing speed

Tools

Chat platforms

Job description

We are seeking a dynamic and customer-focused Live Chat Support Agent to join our team. As a Live Chat Support Agent, you will be responsible for providing exceptional customer service through our online chat platform. This role plays a key part in ensuring our customers receive timely and accurate assistance with their inquiries and concerns.

Responsibilities:

• Engage with customers via live chat to provide support and assistance
• Resolve customer issues and inquiries in a timely and professional manner
• Ensure customer satisfaction by delivering high-quality service
• Collaborate with other team members to escal**ate complex issues as needed
• Maintain accurate records of customer interactions and transactions

Qualifications:

• Excellent communication skills, both written and verbal
• Strong customer service orientation with a passion for helping others
• Ability to multitask and prioritize in a fast-paced environment
• Previous experience in a customer service role is preferred
• Proficiency in typing and navigating online chat platforms

If you are a team player with a positive attitude and a willingness to go above and beyond for our customers, we want to hear from you!