AI Agent Operations Specialist, Support

Ladders; United States; Remote; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

16 weeks parental leave

Wellness stipend

Remote workspace stipend

Flexible PTO + sick leave

11 company-paid holidays

Virtual team building and development

Job summary

Ladders is seeking an AI Agent Operations Specialist, Support to help design, optimize, and maintain AI-enabled support experiences, driving faster issue resolution and better customer success.

You will work across support operations, content, and data analysis to strengthen conversational workflows, identify friction points, and improve AI interactions. This is a remote US-based role with competitive compensation.

Qualifications

• 5–7 years of experience in technical support or related fields.
• Strong interest in AI-driven tools and chatbot design.
• Proven writing and organizational skills for content management.
• Ability to identify gaps and improve workflows through problem-solving.
• Familiarity with internal systems and AI performance analysis.
• Experience collaborating with cross-functional teams.

Responsibilities

• Leverage AI-driven knowledge to optimize chatbot and AI assistant workflows.
• Enhance internal resources to support faster issue resolution.
• Analyze user data to identify friction points in AI performance.
• Design effective conversational flows using historical insights.
• Drive strategic improvements in AI interaction handling.
• Engage with support tickets to stay connected to customer needs.

Skills

AI-driven tools

Technical writing

Cross-functional collaboration

Problem solving

Workflow optimization

Tools

APIs / scripting

Job description

For our client, we are seeking a AI Agent Operations Specialist, Support to join the team of a leader in the Enterprise Technology space.

In this role, you will help improve how AI-enabled support experiences are designed, optimized, and maintained to drive faster issue resolution and a better customer experience. You will work across support operations, content, and data analysis to strengthen conversational workflows and internal resources. This position partners closely with cross-functional teams to identify friction points, enhance automation, and improve the effectiveness of AI-assisted interactions.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $100,000 – $120,000 annually

Responsibilities

• Leverage AI-driven knowledge to optimize chatbot and AI assistant workflows
• Enhance internal resources to support faster issue resolution
• Analyze user data to identify friction points in AI performance
• Design effective conversational flows using historical insights
• Drive strategic improvements in AI interaction handling
• Engage with support tickets to stay connected to customer needs

Qualifications

• 5–7 years of experience in technical support or related fields
• Strong interest in and exposure to AI-driven tools and chatbot design
• Proven writing and organizational skills for content management
• Ability to identify gaps and improve workflows through problem-solving
• Familiarity with internal systems and AI performance analysis
• Experience collaborating with cross-functional teams
• Familiarity with APIs or scripting languages for advanced workflow management is a plus

Benefits

• Comprehensive medical, dental, and vision coverage
• 16 weeks of paid parental leave for all new parents
• Health and wellness stipend
• Remote workspace and internet stipend
• Flexible PTO policy with additional sick leave
• 11 company-paid holidays
• Opportunities for virtual team building and development activities

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.