Live-Action Gaming Store Manager

Activate Games

Boston (MA)

On-site

USD 55,000 - 70,000

Full time

14 days+

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Job summary

Activate America LLC. is seeking a Store Manager in Boston to drive day-to-day operations, oversee inventory and tech systems, and deliver exceptional guest experiences. You will greet guests, process payments, brief groups, and supervise activities while maintaining a high-energy, guest-focused environment.

The role requires strong leadership, customer service orientation, and comfort with evening and weekend shifts to support events and peak hours.

Qualifications

Strong communication, multi-tasking, and time management skills.
Demonstrated leadership qualities, including motivating a team and resolving conflicts.
Proficiency in computer hardware, software, operating systems, networking concepts, and troubleshooting.
Flexible to work evenings, weekends, and holidays.
People person who can engage with customers and provide excellent service.

Responsibilities

Collaborate with the store manager to oversee store operations and inventory.
Ensure proper functioning and maintenance of technology systems and infrastructure.
Check customers in, take payments, and manage reservations.
Brief new groups before game start and monitor activity in the gaming area.
Assist customers during active games to ensure a great experience.
Maintain rooms through cleaning and minor repairs as needed.
Troubleshoot and perform minor repairs during malfunctions.