Activate Games Manager

Activate Games; Southlake (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading entertainment company is seeking a dynamic Manager to oversee store operations and enhance customer experiences. The role involves active engagement with customers, managing a team, and ensuring the upkeep of gaming equipment. Ideal candidates will possess strong leadership and communication skills, with a commitment to exceptional service. Flexibility in scheduling is essential, as the position requires availability during evenings and weekends.

Qualifications

• Strong leadership qualities to motivate and inspire a team.
• Proficiency in computer hardware and troubleshooting methodologies.
• Flexible availability for various shifts, including evenings and weekends.

Responsibilities

• Collaborate with the store manager to oversee operations and inventory.
• Monitor customers in the gaming area and provide assistance.
• Troubleshoot and make minor repairs on equipment as needed.

Skills

Communication

Multi-tasking

Time Management

Leadership

Customer Service

Tools

Computer Hardware

Software

Networking Concepts

Job description

DESCRIPTION OVERVIEW

We are currently seeking active, passionate, and customer service-savvy professionals for the role of Manager. This position keeps you constantly on the move, with limited time spent sitting down. It may involve tasks that require you to be actively present and responsive in a fast-paced work environment.

A Store Manager plays a crucial role in supporting the operations and success of Activate. They report to and work closely with the General Manger to ensure the smooth functioning of day-to-day activities and contribute to achieving sales targets and delivering excellent customer service.

Activate is taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences. You and your group enter a game experience and become players who actively and mentally complete challenges.

Key Responsibilities:

Collaborate with the store manager to oversee store operations, including inventory management and adherence to company policies and procedures.

Ensure the proper functioning, upkeep, and repair of various technological systems, equipment, and infrastructure within Activate.

Check customers in, take payments, and make reservations

Brief new groups prior to the start of the game;

Monitor customers in the gaming area and provide explanations if necessary;

Participating with customers in active games if needed to ensure customers have an excellent experience;

Maintain the rooms by cleaning, painting, and any required maintenance;

Troubleshoot, identify and make minor repairs in the event of a malfunction.

Required Skills and Qualifications:

Strong communication, multi-tasking, and time management skills

Demonstrated leadership qualities, including motivating and inspiring a team to achieve goals, resolving conflicts, and fostering a positive work environment.

Proficiency in computer hardware, software, operating systems, networking concepts, and troubleshooting methodologies.

Must be flexible and available to work evenings, weekends, and holidays

Ability to adapt to unforeseen situations in a calm and efficient manner

Must be a people person - energetic, friendly, outgoing, and able to command attention in a crowd.

A strong customer service orientation with a commitment to delivering an exceptional customer experience.

Must be willing to work various shifts starting as early as 9 am and ending as late as 1 am. Managers will work within the given availability

Activate America LLC. provides equal opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, marital status, genetic information, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, Activate complies with applicable state and local laws governing nondiscrimination in employment in every location where Activate has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.