Litigation Support Specialist

FirstFour Staffing; Mobile (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

FirstFour Staffing in Mobile, AL seeks an experienced Legal Case Manager to handle personal injury matters from intake to resolution with compassionate client support. The role demands strong organization, multitasking, and communication skills to manage deadlines and documentation.

Ideal candidates have background in personal injury or related legal settings and proficiency with case management software, ensuring accurate records and coordinated communication with clients, providers, and

Qualifications

• Previous experience as a Legal Case Manager, Legal Assistant, Paralegal, or similar role.
• Personal injury law experience strongly preferred.
• Knowledge of medical records, insurance claims, and settlement processes.
• Excellent organizational and time-management skills.
• Ability to manage a high-volume caseload with attention to detail.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office and legal case management software.

Responsibilities

• Manage a caseload of personal injury matters from intake through settlement.
• Serve as primary point of contact for clients with timely updates.
• Collect, organize, and maintain medical records, bills, and documents.
• Communicate with medical providers, insurers, attorneys, and others.
• Monitor treatment, appointments, and documentation.
• Track deadlines, follow-ups, and settlement-related activities.
• Assist attorneys with case preparation and document gathering.
• Maintain accurate case files in the firm’s case management system.
• Follow up with clients and providers to keep cases moving.
• Protect confidentiality and maintain professionalism.
• Perform additional administrative and case-support duties as needed.

Skills

Legal Case Manager

Paralegal

Legal Assistant

Case management

Tools

Microsoft Office

Legal case management software

Job description

A respected personal injury law firm in Mobile is seeking an experienced and organized Legal Case Manager to join its team. This position will be responsible for managing personal injury cases from initial intake through resolution while providing compassionate, professional support to clients throughout the legal process.

The ideal candidate will have experience in a personal injury law firm or similar legal environment, strong organizational skills, excellent communication abilities, and the ability to manage multiple cases and deadlines simultaneously.

Key Responsibilities

• Manage a caseload of personal injury matters from intake through settlement or resolution
• Serve as a primary point of contact for clients, providing timely updates and responding to questions throughout their case
• Collect, organize, and maintain medical records, bills, insurance information, correspondence, and other case documentation
• Communicate with medical providers, insurance companies, attorneys, and other parties involved in each case
• Monitor treatment, appointments, medical records, and outstanding documentation
• Track case deadlines, follow-ups, insurance claims, and settlement-related activities
• Assist attorneys with case preparation, including gathering documentation and maintaining accurate case files
• Review medical records and bills for completeness and accuracy
• Communicate with insurance adjusters regarding claims and case status
• Assist with settlement demands, supporting documentation, and other case-related correspondence
• Maintain detailed and accurate case notes and documentation within the firm's case management system
• Follow up consistently with clients, providers, insurance companies, and other parties to keep cases moving forward
• Protect confidential client information and maintain professionalism at all times
• Perform additional administrative and case-support duties as needed

Qualifications

• Previous experience as a Legal Case Manager, Legal Assistant, Paralegal, or similar role preferred
• Personal injury law experience strongly preferred
• Knowledge of personal injury claims, medical records, insurance claims, and settlement processes
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Ability to manage a high-volume caseload while maintaining attention to detail
• Comfortable communicating with clients who may be dealing with stressful or difficult circumstances
• Proficiency with Microsoft Office and legal case management software
• Ability to work independently while also collaborating effectively with attorneys and support staff
• Strong follow-through and problem-solving skills
• High level of professionalism, discretion, and confidentiality

What We're Looking For

The successful candidate will be someone who is organized, dependable, empathetic, detail-oriented, and proactive. This person should be comfortable taking ownership of their caseload, communicating confidently with clients and outside parties, and ensuring that important case tasks and deadlines do not fall through the cracks.

Legal experience in personal injury is highly preferred, but candidates with strong case management, client service, and administrative experience may also be considered.