Litigation & Claims Operations Expert

DistributionNOW; Houston (TX); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

401(k) retirement savings

Comprehensive benefits

Paid vacation/holidays

Job summary

DNOW is seeking a Litigation and Claims Operations Specialist to support the legal department’s dispute resolution and operations by managing pre-litigation claims, coordinating litigation support, and handling related tasks.

Reporting to the Assistant General Counsel, the role requires strong organizational skills, collaboration, and the ability to draft and review documents, manage deadlines, and work independently in a fast-paced environment.

Qualifications

• Minimum 5 years of litigation support experience, preferably at a law firm or in-house legal department.
• Experience working with TPAs on pre-litigation claims; mass tort background is a plus.
• Strong organizational, analytical, and attention-to-detail skills.
• Ability to work collaboratively as part of a team and promote a positive culture.
• Excellent written and verbal communication; ability to draft and review documents.
• Self-starter who can work independently with limited supervision.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

Responsibilities

• Serve as central administrative point for dispute-related matters, tracking matter statuses, deadlines, budgets, next steps, and responsible parties.
• Manage pre-litigation claims with TPAs, evaluating liability exposure, determining strategy, and providing settlement authority to resolve pre-litigation claims.
• Serve as the main point of contact for subpoenas and regulatory inquiries.
• Independently evaluate initial scope, determine affected internal business units, and coordinate response logistics.
• Provide litigation support, including responding to discovery requests under attorney supervision and organizing and managing electronic and physical files.
• Draft and finalize legal hold orders under attorney supervision.
• Issue, track, and audit compliance for legal hold orders and custodian releases.
• Audit and process invoices for payment, coordinating with outside counsel / vendors, TPAs, and Accounts Payable to set up accounts, monitor payment statuses, and resolve billing discrepancies.
• Complete special projects and other responsibilities, as assigned.

Skills

Litigation support

Pre-litigation claims

Regulatory inquiries

Drafting and reviewing docs

Team collaboration

Microsoft Office

Tools

Microsoft Office Suite

Job description

DNOW is seeking a Litigation and Claims Operations Specialist to support the legal department’s dispute resolution and operations by managing pre-litigation claims, coordinating litigation support, and handling related tasks.

Reporting to the Assistant General Counsel, the role requires strong organizational skills, collaboration, and the ability to draft and review documents, manage deadlines, and work independently in a fast-paced environment.