Litigation and Claims Operations Specialist

DNOW; Houston (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus potential

401(k) retirement plan

Comprehensive benefits

Job summary

DNOW is seeking a Litigation and Claims Operations Specialist to support the legal department’s dispute resolution and operations. You will manage pre-litigation claims, coordinate litigation activities through filing, and report to the Assistant General Counsel.

Ideal candidates have 5+ years in litigation support, strong organizational skills, and the ability to work collaboratively in a fast-paced environment to ensure timely, accurate handling of disputes.

Qualifications

• Minimum 5 years of litigation support experience.
• Experience with TPAs on pre-litigation claims.
• Mass tort background or experience preferred.

Responsibilities

• Serve as central administrative point for dispute-related matters, tracking statuses, deadlines, budgets, next steps, and responsible parties.
• Manage pre-litigation claims with Third-Party Administrator, evaluate liability exposure, determine strategy, and provide settlement authority.
• Serve as main contact for subpoenas and regulatory inquiries, evaluate scope, identify affected units, coordinate response.
• Provide litigation support, assist with discovery responses under attorney supervision, organize and manage electronic and physical files.
• Draft and finalize legal hold orders, issue, track and audit compliance for holds and custodian releases.
• Audit and process invoices for payment, coordinate with outside counsel/vendors/TPAs and AP to resolve billing discrepancies.
• Complete special projects and other responsibilities as assigned.

Skills

Organizational skills

Analytical skills

Team collaboration

Communication skills

Attention to detail

Multitasking

Tools

Microsoft Office Suite

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

The Litigation and Claims Operations Specialist supports the legal department’s dispute resolution and legal operations functions by managing pre-litigation claims, coordinating litigation support activities throughout the duration of the filing, and completing other tasks as needed. This role will report to the Assistant General Counsel.

JOB RESPONSIBILITIES:

• Serve as a central administrative point of contact for dispute-related matters, tracking matter statuses, deadlines, budgets, next steps, and responsible parties.
• Manage pre-litigation claims in coordination with the Third-Party Administrator (TPA), including evaluating liability exposure, determining strategy, and providing settlement authority to resolve pre-litigation claims.
• Serve as the main point of contact for any incoming subpoenas and regulatory inquiries. Independently evaluate initial scope, determine affected internal business units, and coordinate response logistics.
• Provide litigation support, including assisting with responding to discovery requests under attorney supervision and organizing and managing electronic and physical files.
• Draft and finalize legal hold orders under attorney supervision. Issue, track, and audit compliance for legal hold orders and custodian releases.
• Audit and process invoices for payment, including coordinating with outside counsel / vendors, TPAs, and Accounts Payable to set up accounts, monitor payment statuses, and resolve any billing discrepancies.
• Complete special projects and other responsibilities, as assigned.

JOB REQUIREMENTS:

• Minimum 5 years of litigation support experience, preferably at a law firm or in-house legal department. Experience working with TPAs on pre-litigation claims as well as any mass tort background or experience preferred.
• Strong organizational, analytical, and attention-to-detail skills.
• Ability to work collaboratively as a member of a team and committed to promoting a positive culture.
• Ability to effectively communicate and draft and review documents.
• Ability to exercise sound judgment and escal
• Goal-oriented with the ability to multi-task under pressure in fast-paced work environment
• Problem solving skills. Self-starter mentality who has the ability to work independently with limited oversight.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

BENEFITS:

• Competitive salary + potentially eligible for annual bonus
• 401(k)/ retirement savings
• Comprehensive benefits (medical, dental, vision, life and disability coverage)
• Paid vacation/holidays