Litigation and Claims Operations Specialist

DistributionNOW; Houston (TX); On-site; USD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

401(k) retirement savings

Comprehensive benefits

Paid vacation/holidays

Job summary

DNOW is seeking a Litigation and Claims Operations Specialist to support the legal department’s dispute resolution and operations by managing pre-litigation claims, coordinating litigation support, and handling related tasks.

Reporting to the Assistant General Counsel, the role requires strong organizational skills, collaboration, and the ability to draft and review documents, manage deadlines, and work independently in a fast-paced environment.

Qualifications

• Minimum 5 years of litigation support experience, preferably at a law firm or in-house legal department.
• Experience working with TPAs on pre-litigation claims; mass tort background is a plus.
• Strong organizational, analytical, and attention-to-detail skills.
• Ability to work collaboratively as part of a team and promote a positive culture.
• Excellent written and verbal communication; ability to draft and review documents.
• Self-starter who can work independently with limited supervision.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

Responsibilities

• Serve as central administrative point for dispute-related matters, tracking matter statuses, deadlines, budgets, next steps, and responsible parties.
• Manage pre-litigation claims with TPAs, evaluating liability exposure, determining strategy, and providing settlement authority to resolve pre-litigation claims.
• Serve as the main point of contact for subpoenas and regulatory inquiries.
• Independently evaluate initial scope, determine affected internal business units, and coordinate response logistics.
• Provide litigation support, including responding to discovery requests under attorney supervision and organizing and managing electronic and physical files.
• Draft and finalize legal hold orders under attorney supervision.
• Issue, track, and audit compliance for legal hold orders and custodian releases.
• Audit and process invoices for payment, coordinating with outside counsel / vendors, TPAs, and Accounts Payable to set up accounts, monitor payment statuses, and resolve billing discrepancies.
• Complete special projects and other responsibilities, as assigned.

Skills

Litigation support

Pre-litigation claims

Regulatory inquiries

Drafting and reviewing docs

Team collaboration

Microsoft Office

Tools

Microsoft Office Suite

Job description

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

The Litigation and Claims Operations Specialist supports the legal department’s dispute resolution and legal operations functions by managing pre-litigation claims, coordinating litigation support activities throughout the duration of the filing, and completing other tasks as needed. This role will report to the Assistant General Counsel.

JOB RESPONSIBILITIES:

• Serve as a central administrative point of contact for dispute-related matters, tracking matter statuses, deadlines, budgets, next steps, and responsible parties.
• Manage pre-litigation claims in coordination with the Third-Party Administrator (TPA), including evaluating liability exposure, determining strategy, and providing settlement authority to resolve pre-litigation claims.
• Serve as the main point of contact for any incoming subpoenas and regulatory inquiries.
• Independently evaluate initial scope, determine affected internal business units, and coordinate response logistics.
• Provide litigation support, including assisting with responding to discovery requests under attorney supervision and organizing and managing electronic and physical files.
• Draft and finalize legal hold orders under attorney supervision.
• Issue, track, and audit compliance for legal hold orders and custodian releases.
• Audit and process invoices for payment, including coordinating with outside counsel / vendors, TPAs, and Accounts Payable to set up accounts, monitor payment statuses, and resolve any billing discrepancies.
• Complete special projects and other responsibilities, as assigned.

JOB REQUIREMENTS:

• Minimum 5 years of litigation support experience, preferably at a law firm or in-house legal department.
• Experience working with TPAs on pre-litigation claims as well as any mass tort background or experience preferred.
• Strong organizational, analytical, and attention-to-detail skills.
• Ability to work collaboratively as a member of a team and committed to promoting a positive culture.
• Ability to effectively communicate and draft and review documents.
• Ability to exercise sound judgment and elevate or seek clarification as needed.
• Goal-oriented with the ability to multi-task under pressure in fast-paced work environment.
• Problem solving skills.
• Self-starter mentality who has the ability to work independently with limited oversight.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).

BENEFITS:

• Competitive salary + potentially eligible for annual bonus 401(k)/ retirement savings
• Comprehensive benefits (medical, dental, vision, life and disability coverage)
• Paid vacation/holidays

At DNOW we know that our greatest asset is our employees. With approximately 200 locations worldwide, DNOW is growing and so are the employment opportunities. We offer a multitude of disciplines and professions within the company and we invite you to view these opportunities.

DNOW is an industry leading provider of pipe, valves and valve automation, fittings, instrumentation, mill and industrial supplies, tools, safety supplies, electrical products, drilling and production equipment, artificial lift, pumps, fabricated equipment, and industrial paints and coatings to the upstream, midstream, and downstream and industrial markets. We also offer supply chain solutions such as procurement, inventory, warehouse management logistics, safety and turnaround support services, project management, and business process and performance metrics reporting.