Linux Networking Support Specialist (Tier 1-2)

TEKsystems; United States; Hybrid; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Time Off / PTO

Job summary

TEKsystems is seeking a Technical Support Representative to provide customer-facing support for advanced hardware, software, networking, and connected technology solutions. You will investigate issues, troubleshoot system and network connectivity, and assist with configurations while working with customers and internal teams.

The role emphasizes hands-on Linux and networking, strong communication, and the ability to manage multiple cases; hybrid work in Mesa, AZ with evening/weekend/on-call

Qualifications

• 3+ years in technical support, IT support, help desk, network support, or similar role.
• Hands-on experience with Linux operating systems.
• Comfortable using the Linux command line.
• Knowledge of TCP/IP, DNS, DHCP, IP addressing, routing and connectivity troubleshooting.
• Experience troubleshooting network-connected hardware, routers, endpoints, or similar devices.
• Strong technical troubleshooting and problem-solving skills.
• Previous customer-facing technical support experience.
• Strong verbal and written communication skills.
• Ability to explain technical information to non-technical customers.
• Ability to manage multiple open issues with good documentation.
• Strong ownership and follow-through.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for hardware, software, and network-connected systems.
• Troubleshoot Linux-based systems using command-line tools.
• Diagnose network connectivity, configuration, and device communication issues.
• Troubleshoot routers, connected hardware, sensors, and integrated technologies.
• Investigate customer-reported technical issues and see them through resolution.
• Assist with system setup, configuration, and connectivity.
• Manage and prioritize multiple technical support cases.
• Document issues, troubleshooting steps, configurations, and resolutions.
• Escalate complex issues to technical support or development teams when appropriate.
• Work with internal teams to identify root causes of recurring technical issues.
• Communicate technical concepts and troubleshooting steps to technical and non-technical customers.
• Participate in evening, weekend, or on-call support coverage as needed.

Skills

Linux

Networking fundamentals

Technical troubleshooting

Customer support

Tools

Linux command line

Job description

TEKsystems is seeking a Technical Support Representative to provide customer-facing support for advanced hardware, software, networking, and connected technology solutions. You will investigate issues, troubleshoot system and network connectivity, and assist with configurations while working with customers and internal teams.

The role emphasizes hands-on Linux and networking, strong communication, and the ability to manage multiple cases; hybrid work in Mesa, AZ with evening/weekend/on-call