Linux Engineer I: 24/7 MSP Support (Remote/Hybrid)

TierPoint, LLC.; United States; Híbrido; USD 60 000 - 98 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work from home

Hybrid work environment

Resumo da oferta

TierPoint, LLC. is seeking a Linux Engineer I to join the Linux OS team in 24x7 operational support for managed services customers. The successful candidate will demonstrate strong Linux knowledge and exceptional customer service, translating technical issues into clear language.

Reports to the Manager OS Managed Services. The role focuses on planning, installing, and providing daily operational support for Linux environments, handling high-severity incidents, and collaborating with other teams

Qualificações

• Technical training in Information technology, engineering, computer science or equivalent experience.
• Excellent customer facing communication skills (both written and verbal)
• 1 year of experience of managing enterprise Linux environments.

Responsabilidades

• Provides quality internal and external customer service surrounding the Company values.
• Manage the flow of incoming customer requests to maintain Customer Request Fulfillment process expectations
• Communicate expectations, assignments and responsibilities clearly and professionally.
• Participate in an on-call escalation support rotation to ensure 24x7x365 coverage for critical infrastructure and customer systems.
• Plan, install, and provide daily operational support for managed customer Linux environments
• Ensure timely resolution of high severity incidents, including communications, reporting, and tracking of follow-ups.
• Follows technical documentation for customer environments, processes, standards, and support procedures.
• Collaborate closely with other operations teams and architecture to efficiently resolve service incidents; ensuring service availability levels are met.
• Desire to improve upon existing systems and automate processes, including writing and maintaining documentation
• Other duties as assigned.

Conhecimentos

Customer service

Linux

Troubleshooting

Documentation

Formação académica

Technical IT training

Descrição da oferta de emprego

TierPoint, LLC. is seeking a Linux Engineer I to join the Linux OS team in 24x7 operational support for managed services customers. The successful candidate will demonstrate strong Linux knowledge and exceptional customer service, translating technical issues into clear language.

Reports to the Manager OS Managed Services. The role focuses on planning, installing, and providing daily operational support for Linux environments, handling high-severity incidents, and collaborating with other teams