Network & Linux Support Engineer - Broadband Tech

Vistance Networks; Lisle (IL); Presencial; USD 70.000 - 104.000; Jornada completa

Descripción de la vacante

Vistance Networks, based in Lisle, IL, seeks a Technical Support Engineer to provide frontline technical support for broadband and networking products. You will investigate customer issues, reproduce problems in a lab, communicate findings, and work with engineering and escalation teams to drive cases to resolution.

You must be responsive and able to succeed in an open, collaborative peer environment. You will troubleshoot networking, Linux, broadband, server, and related platform issues,

Formación

• Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering, Information Technology, Networking, or a related technical field with 2-5 years of relevant experience; or an Associate's degree in a related technical field with 0-2 years of relevant experience.
• Foundational knowledge of computer networking and Linux, including a methodical approach to troubleshooting.
• Clear written and verbal communication skills, with the ability to explain technical information to different audiences.
• Strong customer focus, ownership, attention to detail, and ability to manage multiple priorities.

Responsabilidades

• Serve as a technical point of contact for customer support cases and clarify reported issues.
• Troubleshoot networking, Linux, broadband, server, and related platform issues using a structured approach.
• Reproduce and investigate issues in a test or lab environment, analyze available technical information, and document findings.
• Manage assigned cases through resolution, provide timely customer updates, and maintain accurate case notes.
• Escalate complex issues with a clear technical handoff and collaborate with support, engineering, and account teams.
• Create or update knowledge-base articles, troubleshooting notes, and reusable solutions.
• Participate in product and process training and adapt to changing priorities, schedules, and business needs.

Conocimientos

Networking basics

Linux fundamentals

Communication skills

Customer focus

Prioritization

Collaboration

Educación

Bachelor’s degree in CS/EE

Associate’s degree in related field

Herramientas

Cisco gear

Juniper

Arista

Extreme Networks

Dell

HPE

Alcatel

Descripción del empleo

Vistance Networks, based in Lisle, IL, seeks a Technical Support Engineer to provide frontline technical support for broadband and networking products. You will investigate customer issues, reproduce problems in a lab, communicate findings, and work with engineering and escalation teams to drive cases to resolution.

You must be responsive and able to succeed in an open, collaborative peer environment. You will troubleshoot networking, Linux, broadband, server, and related platform issues,