LIHEAP & Utilities Program Specialist

MAAC (Metropolitan Area Advisory Committee; Chula Vista (CA); On-site; USD 29,000 - 34,000; Full time

Job summary

MAAC is seeking a Program Specialist to support LIHEAP-related efforts, determine applicant eligibility, answer questions, and assist with workshop delivery in San Diego County. The role involves data entry, managing documentation, and communicating program policies to applicants, landlords, and the public.

The position emphasizes accuracy, customer service, and collaboration with community-based organizations.

Qualifications

• Eligibility and/or case management practices and procedures.
• Applicable laws, regulations, policies and procedures relevant to assigned area of responsibility.
• Record-keeping principles and procedures.
• Principles and practices of data collection and report preparation.
• Modern office practices, methods, and computer equipment and applications (word processing, database, spreadsheet).
• Principles of business letter writing and record keeping.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for providing a high level of customer service to the public, vendors, contractors, and staff.
• Bilingual English/Spanish communication skills preferred.

Responsibilities

• Review submitted/assigned applications for accuracy, completeness, and to determine eligibility.
• Perform required data entry.
• Check and tabulate standard mathematical data to determine program award.
• Inform applicants, landlords, and the general public of program procedures and required documentation for program eligibility.
• Provide technical assistance to Community Based Organizations assisting clients with submissions.
• Conduct comprehensive audits of case files to ensure eligibility determinations and documentation are accurate.
• Conduct administrative reviews regarding denial of eligibility.
• Pull case records, research problems or concerns, and take corrective action as appropriate.
• Develop and maintain accurate records, verify information, research discrepancies, and record information.
• Use dashboards and Excel spreadsheets to track status of assigned applications.
• Deliver presentations on program benefits, eligibility, and processes.
• Make and document referrals to other resources.
• Offer comprehensive education and counseling to participants.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Data entry

Record-keeping

Excel

Word processing

Data management

Education

High School Diploma or GED

Two years post-secondary education or experience in clerical/social services

Tools

Word processing

Database

Spreadsheet

Job description

MAAC is seeking a Program Specialist to support LIHEAP-related efforts, determine applicant eligibility, answer questions, and assist with workshop delivery in San Diego County. The role involves data entry, managing documentation, and communicating program policies to applicants, landlords, and the public.

The position emphasizes accuracy, customer service, and collaboration with community-based organizations.