LIHEAP & Utilities Assistance Specialist

MAAC; Chula Vista (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

A nonprofit social service organization in California seeks a Program Specialist to assist low-income households with their utility bills through eligibility determination and application assistance. The role requires proficiency in data entry and a strong understanding of program policies. Ideal candidates will have a High School Diploma/GED and two years of relevant experience, with bilingual (English/Spanish) skills preferred. Strong customer service and record-keeping abilities are essential in this impactful position.

Qualifications

• Proven capability in eligibility and case management practices.
• Experience with applicable laws and regulations.
• Strong record-keeping and data reporting skills.

Responsibilities

• Review applications for accuracy and determine eligibility.
• Perform data entry and manage case files.
• Provide information on program procedures and assist applicants.

Skills

Customer service

Data entry

Record keeping

Bilingual communication (English/Spanish)

Education

High School Diploma or GED

Two years of post-secondary education/experience

Tools

Excel

Data management systems

Job description

A nonprofit social service organization in California seeks a Program Specialist to assist low-income households with their utility bills through eligibility determination and application assistance. The role requires proficiency in data entry and a strong understanding of program policies. Ideal candidates will have a High School Diploma/GED and two years of relevant experience, with bilingual (English/Spanish) skills preferred. Strong customer service and record-keeping abilities are essential in this impactful position.