LIHEAP Clerk - Seasonal, Community Development

Madison-County-Government; Edwardsville (IL); On-site; USD 21,000 - 30,000; Part time

Job summary

Madison County Government is seeking a part-time, temporary Energy Assistance Intake Clerk to support intake, verification, and follow-up for program applicants and clients at energy assistance sites in Edwardsville, IL.

The role includes interviewing applicants, verifying documentation, preparing reports, and performing general clerical duties. A high school diploma and up to six months of related experience are required; physical duties include occasional lifting up to 25 pounds.

Qualifications

• A high school diploma or equivalent and zero to six (6) months related experience are required.

Responsibilities

• Performs client interviews and completes intake applications for assistance programs.
• Verifies and approves applications for assistance programs where another Clerk has completed the intake process.
• Verifies applicant documentation for various Community Development financial assistance programs and completeness of client files prior to assistance payments by the department.
• Assists households budget payment agreements with energy providers.
• Does outreach in certain areas of the county to afford greater availability and accessibility to all low-income households.
• Generates correspondence to and provides case management services for recipients of the Madison County energy assistance program.
• Prepares or assists in preparing reports required for supported programs within established timelines.
• Performs general clerical duties such as filing, answering phones and receptionist activities.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Skills

Clerical skills

Interviews intake

Phone reception

Documentation

Education

High school diploma or equivalent

Job description

This is a part-time, temporary position requiring approximately 25 hours per week and lasting for a period of up to six months.Summary of PositionPerforms intake, verification and follow-up procedures for program applicants and clients of various Community Development financial assistance programs. Provides assistance to the energy assistance intake sites.Examples of Duties and Responsibilities1.Performs client interviews and completes intake applications for assistance programs2.Verifies and approves applications for assistance programs where another Clerk has completed the intake process3.Verifies applicant documentation for various Community Development financial assistance programs and completeness of client files prior to assistance payments by the department4.Assists households budget payment agreements with energy providers5.Does outreach in certain areas of the county to afford greater availability and accessibility to all low-income households6.Generates correspondence to and provides case management services for recipients of the Madison County energy assistance program7.Prepares or assists in preparing reports required for supported programs within established timelines8.Performs general clerical duties such as filing, answering phones and receptionist activities9.Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.Minimum QualificationsA high school diploma or equivalent and zero to six (6) months related experience are required.Physical RequirementsThe employee may be required to walk or move up to 200 feet from the primary desk. The employee is occasionally required to stand and stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds.This description is intended to indicate the kinds of tasks and levels of difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing the duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.Equal Opportunity EmployerClosing Date: November 12, 2026 or Until FilledIf you prefer to submit a paper application, please submit to:Stacey Pace at [e-mail] or by mail to Stacey Pace, 157 N. Main Street, Ste. 312, Edwardsville, IL 62025Visit http://www.co.madison.il.us/jobs for paper application and full posting.Madison County's Organizational Values help direct every employee toward a common goal. They remind us that we share a larger purpose.Madison County's Organizational Values are:Communicate openly & honestlyI circle back when there is a need for clarity or amendsI have direct honest conversations with people rather than talking about them to othersI reach out for help when I need it and respond to others appropriately when they ask for helpI facilitate clarity not confusionI listen to others while setting my own biases aside and focusing on the whole personMaintain high standards of excellenceI conduct myself in a way that demonstrates our standards of excellenceI define what success means within my team and engage them through a continuous improvement mindsetI and my team set appropriate goals and establish checks and balances to ensure our goals are reasonably achievedI lead by example through establishing clear guidelines and defining our standardsI accept change that benefits my colleagues and our organizationIntegrityI do what I say I'm going to doI act in alignment with my valuesI do the right thing when nobody is lookingI value input from others and recognize that I am not always rightI seek to build trust and avoid carelessly blaming othersAccountabilityI own my mistakes, apologize and make amendsI make myself available for, and am receptive to feedbackI take responsibilityI establish achievable deadlines for myself and my teamI take ownership by not making excusesCompassionI treat my colleagues with respect and compassion by responding when appropriate in a timely and professional mannerI commit to showing compassion by seeing my colleagues as real peopleI create an inclusive work environment where I value my colleagues as peopleI respect my colleagues in how I speak about them when they aren’t presentI actively listen to my colleagues