Clerical Assistant 2 (LIHEAP) - Cumberland County Assistance Office

Commonwealth of Pennsylvania; South Middleton Township (PA); Hybride; USD 26 000 - 38 000; Plein temps

Résumé du poste

Commonwealth of Pennsylvania in Carlisle, PA is seeking a Clerical Assistant 2 to support the Energy Assistance Program. The role emphasizes organizing mail, handling files, answering calls, and updating records to keep applications moving smoothly for heating assistance clients.

Seasonal full-time work with typical hours 8:30 AM–5:00 PM, possible part-time telework; starting hourly wage is $18.83 with opportunities to grow office skills and serve the community in Cumberland County.

Qualifications

• Six months as a Clerical Assistant 1 or an equivalent title.
• Graduation from high school or an equivalent qualification.
• An ability to perform essential job functions.
• Residency in Pennsylvania may be required for this position.

Responsabilités

• Mail Handling: Open, sort, and distribute daily mail and match materials to applications.
• File Management: Maintain organized alphabetical files for pending, completed, and active applications.
• Telephone Support: Answer calls, record information, make referrals, and arrange interviews or mail applications.
• Document Preparation: Prepare memos, letters, and forms and proofread for accuracy.
• Computer Updates: Enter data, update records, and track program activity logs.

Formation

High school diploma

Description du poste

Salary

$18.83 - $27.69 Hourly

Location

Cumberland County, PA

Job Type

Civil Service Seasonal Full-Time

Job Number

CS-2026-61354-00102

Department

Department of Human Services

Division

HS Cumberland CAO Hdq

Opening Date

10/23/2026

Closing Date

11/5/2026 11:59 PM Eastern

Job Code

00102

Position Number

Multiple positions may be filled from this posting.

Union

AFSCME

Bargaining Unit

A1

Pay Group

ST03

Bureau / Division Code

00210021

Bureau / Division

Office of Income Maintenance/Cumberland County Assistance Office

Worksite Address

33 Westminster Drive

City

Carlisle, Pennsylvania

Zip Code

17013

Contact Name

Nancy Rissmiller

Contact Email

[e-mail]

THE POSITION

As a Clerical Assistant 2 with the Department of Human Services, you will play an important part in the Energy Assistance Program. This position allows you to grow your office skills while helping people who rely on heating assistance. In this role, you will build strong organizational and communication skills while assisting staff and clients. Your efforts help keep applications moving smoothly and ensure timely service for the community.

DESCRIPTION OF WORK

This position supports the clerical work that keeps the Energy Assistance Program running throughout the season. It involves handling mail, organizing files, answering telephones, preparing documents, and updating computer records. As a Clerical Assistant 2, you will perform the following duties:

• Mail Handling: Open, sort, and distribute daily mail and match materials to existing applications
• File Management: Maintain organized alphabetical files for pending, completed, and active program applications
• Telephone Support: Answer calls, record information, make referrals, and arrange interviews or mail applications when needed
• Document Preparation: Prepare memos, letters, and forms and proofread materials for accuracy and clarity
• Computer Updates: Enter application data, make changes to records, review confirmation reports, and track program activity logs

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Seasonal Full-time employment
  • This is a full-time, seasonal position that typically runs for 6-8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance.
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Travel and Overtime as needed.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Carlisle, PA. The ability to telework is subject to change at any time.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting hourly salary of $18.83 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Cumberland County. If no eligible candidates who live within Cumberland County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.