Community Resources Receptionist

Getactivewoodcounty; Wisconsin Rapids (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Wisconsin Retirement System (WRS)

457 deferred compensation plan

Vacation and sick time

10 paid holidays

Flexible Spending Account

Life insurance

Short and long-term disability

Wellness incentive plan

PSLF program

Job summary

The Wood County Human Services Department, Community Resources Division, invites applications for a full-time Community Resources Receptionist in Wisconsin Rapids, WI. The role focuses on front-desk reception, clerical tasks, and coordinating services across transportation, energy assistance, and related programs.

Responsibilities include welcoming visitors, handling inquiries, processing mail, scheduling, and assisting with applications.

Qualifications

• Associate degree in Administrative Assistant or a Human Services related field, or 3 years of relevant experience.
• Typing skills of 45 words per minute and ability to operate a computer and software such as Excel and Word.

Responsibilities

• Welcome on-site visitors and determine the nature of business; answer general questions about services.
• Answer transportation and related calls and relay messages to staff.
• Maintain a safe and clean reception area and present a professional department.
• Create/print fax cover sheets, memos, reports, and other documents; perform clerical duties.
• Receive and sort mail; route internal/external mail.
• Order, receive, and maintain office supplies.
• Solicit feedback to improve service and respond to requests timely.
• Assist with energy assistance questions during heating season and help with applications as needed.
• Adhere to county safety policies in all tasks.

Skills

Customer service

Typing 45 wpm

Computer literacy

Education

Associate degree or 3 years relevant experience

Tools

Excel

Word

Job description

Wood Countyis an Equal Opportunity Employer (M/F/D/V).

WHO WE ARE:

The Wood County Human Services Department has great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments. If you have a passion to help the members of our community, please consider joining our team!

The Wood County Human Services Department has great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments. If you have a passion to help the members of our community, please consider joining our team!

WHAT WE OFFER:

• Health Insurance - we offer low premiums and low deductibles, with excellent coverage!
• Dental Insurance
• Vision Insurance
• Wisconsin Retirement System (WRS) - This is one of the best-funded public pension plans in the U.S.!
• 457 deferred compensation plan
• Vacation and Sick Time - Start accruing for both on your first day!
• 10 Paid Holidays
• Flexible Spending Account to set aside pre-tax dollars for childcare and medical expenses
• Life Insurance
• Short and Long-Term Disability
• Wellness Incentive Plan
• Public Student Loan Forgiveness (PSLF) program

CURRENT OPPORTUNITY TO JOIN OUR TEAM:

The Wood County Human Services Department, Community Resources Division has a full-time (.97 FTE) opening for a Community Resources Receptionist in Wisconsin Rapids, WI. The primary responsibilities are set forth below. The work is performed under the immediate direction of the Community Resources Supervisor with additional oversight.

GENERAL FUNCTION AND PURPOSE OF THE POSITION:

This position performs receptionist and clerical duties for the Wood County Transportation Program, Economic Support, Energy Assistance, Child Care and Food Share Employment and Training programs. This position further provides administrative support to the Division of Community Resources. This position must ensure compliance with Agency and County policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• 1. Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel. Answer general questions about services offered by Wood County Human Services. Manage difficult customer situations, responding promptly to customer needs.
• 2. Answer transportation and other-related telephone calls and provide information to callers and/or relay messages to appropriate staff.
• 3. Maintain safe and clean reception area presenting the department in a positive and professional manner.
• 4. Create and print fax cover sheets, memos, correspondence, reports, and other documents. Perform other clerical duties such as filing, photocopying, collating and scanning.
• 5. Receive, sort, route internal and external mail.
• 6. Order, receive and maintain office supplies.
• 7. Solicit customer feedback to improve service; respond to requests for service and assistance, meet commitments in a timely manner.
• 8. During the heating season, answer energy assistance questions, phone calls, and assist with applications when needed.
• 9. Responsible to know and practice the Safety policies of the County. Perform all job tasks in a safe and prescribed manner.

OTHER JOB DUTIES:

• 1. Assist in preparing Bus Drivers' daily schedules.
• 2. Schedule volunteer driver and ride requests.
• 3. Monitor the Wood County Transportation radio and communicate with Drivers when necessary.
• 4. Any other duties as may be assigned.

EXPERIENCE, TRAINING, QUALIFICATIONS

Associate Degree in Administrative Assistant or a Human Services related field, or three (3) years of relevant experience, a strong background in customer service, typing skills of 45 words per minute, ability to accurately operate a computer and software (such as Excel and Word, required) and other equipment as specified, and to learn any upgrades and changes which may occur. Also necessary are basic everyday living skills, the ability to understand and follow oral and written directions, and the ability to read, write, add, and subtract.

Basic office equipment used: copy machine, personal computer and printing equipment, FAX machine, calculator, and telephone.