LIHEAP Clerk - Seasonal, Community Development

Madison County Government; Edwardsville (IL); On-site; USD 23,000 - 33,000; Part time

Job summary

Madison County Government in Edwardsville, IL seeks a part-time Seasonal Clerk to support energy assistance programs. You will conduct intake interviews, verify applications, and assist with budget explanations for eligible households.

The role emphasizes accurate documentation, timely reports, and friendly, direct service to residents in need, with a 25-hour work week and six-month duration. This position provides essential front-line support at the Madison County Administration Building,

Qualifications

• High school diploma or equivalent.
• Zero to six (6) months related experience required.

Responsibilities

• Performs client interviews and completes intake applications for assistance programs
• Verifies and approves applications for assistance programs where another Clerk has completed the intake process
• Verifies applicant documentation for various Community Development financial assistance programs and completeness of client files prior to assistance payments by the department
• Assists households budget payment agreements with energy providers
• Does outreach in certain areas of the county to afford greater availability and accessibility to all low-income households
• Generates correspondence to and provides case management services for recipients of the Madison County energy assistance program
• Prepares or assists in preparing reports required for supported programs within established timelines
• Performs general clerical duties such as filing, answering phones and receptionist activities
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Skills

Intake processing

Client interviews

Documentation verification

Case management

Education

High School Diploma or Equivalent

Job description

Job Details: Job Location: Madison County Administration Building - Edwardsville, IL 62025, Position Type: Seasonal, Salary Range: $20.31 - $20.31 Hourly, Job Shift: Day, Job Category: Non-Union, This is a part-time, temporary position requiring approximately 25 hours per week and lasting for a period of up to six months.

Summary of Position

Performs intake, verification and follow-up procedures for program applicants and clients of various Community Development financial assistance programs. Provides assistance to the energy assistance intake sites.

Examples of Duties and Responsibilities

• Performs client interviews and completes intake applications for assistance programs
• Verifies and approves applications for assistance programs where another Clerk has completed the intake process
• Verifies applicant documentation for various Community Development financial assistance programs and completeness of client files prior to assistance payments by the department
• Assists households budget payment agreements with energy providers
• Does outreach in certain areas of the county to afford greater availability and accessibility to all low-income households
• Generates correspondence to and provides case management services for recipients of the Madison County energy assistance program
• Prepares or assists in preparing reports required for supported programs within established timelines
• Performs general clerical duties such as filing, answering phones and receptionist activities
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

A high school diploma or equivalent and zero to six (6) months related experience are required.

Physical Requirements

The employee may be required to walk or move up to 200 feet from the primary desk. The employee is occasionally required to stand and stoop, kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds.

This description is intended to indicate the kinds of tasks and levels of difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing the duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

Equal Opportunity Employer

Closing Date: November 12, 2026 or Until Filled

Qualifications: Madison County's Organizational Values help direct every employee toward a common goal. They remind us that we share a larger purpose.

Madison County's Organizational Values are:

Communicate openly & honestly

• I circle back when there is a need for clarity or amends
• I have direct honest conversations with people rather than talking about them to others
• I reach out for help when I need it and respond to others appropriately when they ask for help
• I facilitate clarity not confusion
• I listen to others while setting my own biases aside and focusing on the whole person

Maintain high standards of excellence

• I conduct myself in a way that demonstrates our standards of excellence
• I define what success means within my team and engage them through a continuous improvement mindset
• I and my team set appropriate goals and establish checks and balances to ensure our goals are reasonably achieved
• I lead by example through establishing clear guidelines and defining our standards
• I accept change that benefits my colleagues and our organization

Integrity

• I do what I say I'm going to do
• I act in alignment with my values
• I do the right thing when nobody is looking
• I value input from others and recognize that I am not always right
• I seek to build trust and avoid carelessly blaming others

Accountability

• I own my mistakes, apologize and make amends
• I make myself available for, and am receptive to feedback
• I take responsibility
• I establish achievable deadlines for myself and my team
• I take ownership by not making excuses

Compassion

• I treat my colleagues with respect and compassion by responding when appropriate in a timely and professional manner
• I commit to showing compassion by seeing my colleagues as real people
• I create an inclusive work environment where I value my colleagues as people
• I respect my colleagues in how I speak about them when they aren’t present
• I actively listen to my colleagues