Lift Operations Leader – Mountain Resort Safety & Growth

Alterra Mountain Company; Provo (UT); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Free Solitude season pass for you and

Discounts on Solitude lift tickets for

Discounts on food, rentals, retail, &–

Comprehensive medical, dental, vision,

Generous 401(k) with company match

Employee Assistance Program

Job summary

Solitude Mountain Resort is seeking a Lift Operations Manager to provide strategic leadership for all year-round lift operations. You will lead a team including a Lift Supervisor, Lift Leads, and Lift Operators, driving safety, operational excellence, and guest-focused service.

The role reports to the Lift Operations Director and collaborates with the Lift Maintenance Manager to ensure training, reliable lift performance, and achievement of resort objectives.

Qualifications

• Strong knowledge of ski resort operations, lift systems, and operational procedures.
• Proven ability to lead through sound decision-making, effective communication, collaboration, and a commitment to exceptional guest service.
• Ability to accurately complete documentation and provide clear direction to staff, management, and cross-functional teams.
• Previous supervisory or management experience leading large seasonal teams.

Responsibilities

• Lead, develop, and manage the Lift Operations team comprised of Lift Ops Supervisor, Lift Ops Leads, and Lift Operator talent.
• Lead by example in demonstrating and reinforcing company values, fostering a positive team culture.
• Promote a culture of safety, accountability, professionalism, and exceptional guest service.
• Own hiring, training, coaching, performance management, corrective action, and other management processes.
• Plan and oversee staffing, scheduling, payroll, and departmental budgets to ensure efficient operations and resource allocation.
• Establish, deliver, and document operational and safety training programs in partnership with resort leadership.
• Conduct daily team meetings, communicate operational priorities, and provide ongoing coaching and feedback.
• Ensure compliance with company policies, procedures, operating standards, and regulatory requirements.
• Collaborate effectively with resort departments to support daily operations and achieve organizational objectives.
• Oversee lift operating areas, including loading and unloading zones, mazes, signage, equipment, and facilities, ensuring a safe and efficient guest experience.
• Manage operational documentation, including lift logs, incident reports, training records, and performance evaluations.
• Monitor departmental performance, identify opportunities for improvement, and implement solutions to enhance safety, efficiency, and service quality.
• Provide operational support during lift startups, avalanche mitigation periods, special events, and other critical resort operations.
• Perform frontline operational duties as needed and other responsibilities as assigned.
• SUMMER RESPONSIBILITIESLead and oversee summer lift operations, ensuring safe, efficient, and guest-focused service delivery.
• Oversee the maintenance, organization, and readiness of lift operations equipment, signage, tools, and work areas.
• Evaluate seasonal performance and partner with the Lift Operations Director to refine training programs, operational goals, and department objectives for future seasons.
• Support summer operational projects and initiatives that advance departmental and organizational goals.

Skills

Leadership

Team leadership

Operations management

Decision making

Communication

Guest service

Outdoor work

Staff development

Safety culture

Tools

Workday

Job description

Solitude Mountain Resort is seeking a Lift Operations Manager to provide strategic leadership for all year-round lift operations. You will lead a team including a Lift Supervisor, Lift Leads, and Lift Operators, driving safety, operational excellence, and guest-focused service.

The role reports to the Lift Operations Director and collaborates with the Lift Maintenance Manager to ensure training, reliable lift performance, and achievement of resort objectives.